Customer Service Administrative Specialist - Neu Isenburg, Deutschland - Dupont

Dupont

Geprüftes Unternehmen

Neu Isenburg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Our Mission

At DuPont, we are working on things that matter, whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Get to know our
Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to
Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Have the
Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career.

We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

The Customer Service Organization at our location in Neu Isenburg (Rhein-Main-area), Germany has an opportunity for

Customer Service Administrative Specialist (M/F/d)

The Customer Service Administrative Specialist is the interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Dupont and support the CS Team with administrative Tasks and Projects.

Your responsibilities:

Order Receipt & Handling routine and nonroutine customer order activities for International Accounts, following up on samples, complex order entry, utilizing and following work processes, business sales policies, business strategy, and best practice to ensure high quality service and in compliance with SOX throughout the whole order cycle
Anticipation of customer expectations and identification of best solution or alternative
Differentiate between customer requirements and Dupont offer; choose the best/cost effective solution
Actively contributing to the business goals, in particular for Customer Service
Understanding of the supply chain and produce product process and work closely with the functions involved
Manage change and improve current Customer Service processes where necessary
Strong interface and daily interaction with internal partners, e.g. specialized teams, Logistics, Supply chain, Credit etc.
Work closely together with the Commercial function and Account teams;
In the event of a service failure look for immediate best solution for the customer and initiate corrective actions via the Complaint process.
Supports CS Team with administrative processes and tasks.

Your profile:

Commercial education such as Speditionskauffrau/mann, "Industriekauffrau/mann" or Commercial Bachelor degree
Relevant experience in customer service
Prior SAP knowledge is advantageous
Fluent
German and English language skills required. Any other language is an asset
Experience in Sales Force is a plus
Good computer skills (Microsoft Office)
Team player
We are looking for a person, who is proactive in handling customer service/order fulfillment tasks, handles stress situations well and is able to multitask.
Applicants should have a strong customer focus inquisitive curiosity, an open mind and a desire to succeed are important.
Experience in administrative processes required

DuPont OFFERS:

Competitive salaries and comprehensive benefits
An annual variable pay program that rewards team and individual performance and shares company, business or functional success
Ongoing learning opportunities in a rewarding work environment
Career experiences that can span different businesses and functions with opportunities for personal and professional growth
The chance to work on global teams with colleagues around the world and in different locations
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