Teamlead - Cloud Support (F/m/d) - Berlin, Deutschland - IONOS

IONOS

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Back to the overview

IONOS SE
TEAMLEAD - CLOUD SUPPORT (F/M/D)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams.

We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Tasks

Our technical support team, consisting of system administrators, provides our international business customers with round-the-clock technical support for all technical aspects of the products, services and features offered by IONOS Cloud.

This includes the handling and resolution of incidents, service and information requests, as well as assisting our customers in the successful implementation and operation of their setups on our products.

Our declared goal is to be a reliable and responsible partner for our satisfied customers.

As one of our Support Team Leads you can look forward to this:

Together with your team, you will drive the development of our technical support and its capabilities.
Ensuring the quality of our technical support for our customers.
You will actively participate in the daytoday business and become a specialist for the products and services we offer.
Fulfill your commitments. Ensure that the team's objectives are in line with the overall company objectives. Measure performance indicators and continuously improve the effectiveness of your team.
Together with your team members and other team leaders, develop ideas and work towards creating a selforganizing team.
Inspire and motivate the team. Create a healthy climate of trust and a strong sense of ownership and empowerment.

Qualifications:

You have more than 3 years of relevant experience as a system administrator/engineer and as a team leader.
You are familiar with complex IT infrastructures and their maintenance and operation.
Strong skills in working and developing workflows and processes according to ITIL.
You appreciate working in an agile, crossfunctional environment and enjoy working independently.
High level of selforganization and interest in designing and developing technology solutions.
Excellent communication, presentation and leadership skills, committed team player and handson mentality.
Interpersonal skills and developing relationships with team members and clients.
A positive attitude towards problem solving and the ability to work as part of a team.
You have a strong analytical mindset and an eye for detail.
You are fluent in written and spoken English and German.

Benefits:

Hybrid working model with home office option.
Flexible working hours through trustbased working hours.
At some locations a subsidized canteen and various free drinks.
Modern office space with very good transport connections.
Various employee discounts for activities and products.
Employee events such as summer and winter parties, as well as workshops.
Numerous training and development opportunities.
Various health offers, such as sports and health courses.

Job info

Location:
Berlin

Type:
Full-time

Category:
Customer Service / Customer Management

Work experience:
Executive

Reference ID: 150

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB).

The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide.

With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools.

In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe