Support Operations Agent - Berlin, Deutschland - Via

Via

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As we continue to expand in Europe, we are looking for a
Support Operations Agent. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

This job can be done remotely, as long as you are based in one of the following countries:_ Germany, Netherlands, UK, or Belgium. We will provide you with state of the art hardware for you to perform your work worry free._

What You'll Do:

You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, sundays or public holidays
You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
You will care for customer satisfaction and making sure that issues are resolved
You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Who You Are:

You speak fluent German (at least C1 level) and have knowledge of the English language
You are a good communicator and able to always find the right tone in different contexts
You enjoy providing advice and support over the phone
You remain calm even in stressful situations and are able to develop creative solutions in real time
Even if you don't have experience as a call center employee, you're here to learn and want to deliver a great service
You're passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
You are technologysavvy and enjoy working with modern IT tools.

We're Via, and we build technology that changes the way the world moves.

We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Ready to join the ride?