Mitarbeiter/in Kundendienst - Kelsterbach, Deutschland - FedEx Express EU

FedEx Express EU

Geprüftes Unternehmen

Kelsterbach, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Position Summary:

Befristet für 12 Monate

Eingruppierung gem

Flächentarif Hessen:
Gehaltsgruppe K2

Eingruppierung gem

GBV Entgeltordnung:
EU_FedEx_Grade 4

Hauptaufgaben/Verantwortlichkeiten:

- telefonische und schriftliche Bearbeitung von Kundenanfragen;

Beratung der Kunden zum FedEx-Produktportfolio;
Bearbeitung von Reklamationen und Übernahme des Beschwerdenmanagements;

- proaktive Bearbeitung von Serviceabweichungen und Information der Kunden;
- individuelle Lösungsfindung zu Kundenanfragen.

Anforderungen:

- strukturiertes, kunden
- und serviceorientiertes Arbeiten;

Teamfähigkeit und Kommunikationsstärke;
Freude am Kontakt mit Menschen;

- erfolgreich abgeschlossene kaufmännische Berufsausbildung (zB Bürokaufmann/frau, Kaufmann/frau für Dialogmarketing) oder eine vergleichbare Qualifikation;
- sehr gute Deutsch
- sowie gute Englischkenntnisse.

Additional Information

Posting Date: 16-March-2023

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine.

Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.

FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.

We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.

While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.