Windows Support Specialist - Dresden, Deutschland - Scionics Computer Innovation GmbH von ITsax

Scionics Computer Innovation GmbH von ITsax
Scionics Computer Innovation GmbH von ITsax
Geprüftes Unternehmen
Dresden, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Scionics is seeking a fulltime
Windows Support Specialist
to strengthen our service team in Dresden, Germany**.


The Windows IT Support Specialist will join our service team that provides IT support at our client sites, as well as remotely, and will primarily handle desktop support issues.


The Windows IT Support Specialist's role in the team is to provide the first point of contact to the customer, troubleshoot technical problems, and solve these problems with the assistance of the rest of the team.

The role involves daily tasks related to supporting primarily Windows computers, with occasional basic support of Mac clients.

We will consider applicants with diverse IT backgrounds in either support or system administration. As our customers are international, the team provides support primarily in English, with German language abilities a definite plus


Your Responsibilities

  • 1st level support as part of a team to primarily support Windows clients
  • Occasional 1st level support of Mac clients
  • User support in person, phone, and remote
  • Tracking support requests in a ticketing system
  • Provide consultation for new desktop hardware purchases
  • Installation of new computers and initial configuration of software and networking
  • Escalation of incidents as needed to the rest of the support team
  • Maintain technical documentation, both customers and staff
  • Suggest improvements on processes and procedures

Your Profile

  • Completed IT oriented education or have an applicable degree or comparable professional experience
  • Experience with helping customers in the user helpdesk / system administration area
  • Good knowledge of Windows operating systems
  • Experience with a ticketing system
  • Ability to support customers in English, with German a plus
  • Enjoy interacting with customers and ability to work in a team

Desirable Extras

  • Basic knowledge of Mac and/or Linux client administration
  • Experience administering Microsoft 365 and Active Directory accounts
  • Desire to take advantage of provided training for career development
  • Scionics is happy to grow the experience base of our service team members

About the Company
Scionics Computer Innovation GmbH von provides consulting, services, and support to academic institutions and scientific research organizations.

Scionics integrates information technology with biology and the life sciences and helps bridge the communication gap between IT and research.

Scionics is part of the dynamic and international Biopolis Dresden research campus that includes a range of life science companies and academic research institutions.


Benefits
-
Contract: Scionics offers favorable contract conditions and salary based on experience - with regular performance reviews and corresponding increases in salary. Scionics has an excellent record of employee retention.
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Eq...
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