Night Guest Service Agent - Mainz, Deutschland - Hilton
Beschreibung
Night Guest Service Agent (m/w/d)
As a Night Guest Service Agent (M/F/d) you will take care of our guests at the reception to contribute to an exceptional overall experience from check-in to check-out.
- Checkin and checkout of guests
- Ensuring smooth and professional operations throughout the hotel during the nightshift service
- Responsibility for security during the night (patrols on a regular basis)
- Looking after and advising our international guests, taking into account special guest requests
- Taking and transferring telephone calls and messages
- Professional complaint handling
- Carrying out our daily end of day procedures
- Preparation of various reports and statistics
- Responsible for training, development and supervision of new employees and apprentices during nightshift
- You have an apprenticeship in the hotel business or similar industry
- Fluent communication in German and English language
- Passion for hospitality and excellent customer service
- Positive charisma and excellent communication skills
- Confident and professional handling of guest feedback and independent and efficient solving of challenges
- Appearance according to our grooming standards as well as excellent manners
- OnQ knowledge is an advantage
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allHow do you apply?
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