Customer Service Representative - Marburg an der Lahn, Deutschland - DRG Instruments GmbH

DRG Instruments GmbH
DRG Instruments GmbH
Geprüftes Unternehmen
Marburg an der Lahn, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative (M/F/d) to start as soon as possible.

In this role, you will be responsible for managing all incoming customer orders from the receipt of the order to the arrival of the goods at the customer.

As the linchpin of the entire process, you will collaborate with various departments within the company, such as shipping, production, technology, and accounting.

You will play a crucial part in driving efficiency and innovation within the team, ultimately contributing to the success of the overall department.


About us:

Founded in 1970, DRG specializes in the development and manufacture of innovative in vitro diagnostics and medical devices.

Our products are successfully marketed through a network of DRG subsidiaries and distributors in more than 110 countries, helping to improve and save lives every day.


In Germany, DRG has been present in Marburg since 1973 with more than 50 employees in the areas of research and development, manufacturing, sales, and logistics.

DRG Instruments GmbH is an ISO 13485 certified company. In all our considerations and actions, the health and well-being of people are the focus.


Responsibiities:


  • Utilize the merchandise management system to process incoming customer orders efficiently.
  • Act as a link between customer service and other company departments, fostering seamless communication and cooperation.
  • Plan and organize customer orders received on a weekly basis.
  • Handle the execution of customer orders, including preparation of delivery notes and invoices.
  • Manage customers all over the globe.
  • Prepare necessary customs documents for shipment, such as export declarations, certificates of origin.
  • Accurately document and maintain records of customs documents and related information.
  • Verify and record incoming invoices to ensure accuracy.
  • Manage data collection and maintenance in the merchandise management system, including updating new addresses and articles.

Requirements:


  • Completed training or bachelors in the commercial field.
  • Experience in customer service within a related industry is desirable.
  • Proficiency in using ERP systems, such as Sage 100 or SAP.
  • Indepth understanding and experience with customs import and export requirements.
  • Business fluency in English and German.
  • Knowledge of computer systems, including Microsoft Office and Sage.

We Offer:


  • A permanent position after a successful probationary period.
  • The possibility of salary conversion in favor of a job bike.
  • We are happy to support you with various further training opportunities
  • Employersponsored lunches & taxfree noncash benefits through bonus cards (Edenred).
  • A friendly and open working atmosphere characterized by respectful interaction with each other
  • An international corporate culture.
  • Development opportunities in a successful and steadily growing company

Art der Stelle:
Vollzeit

Gehalt: 2.000,00€ ,00€ pro Monat


Arbeitszeiten:

  • 8Stunden-Schicht
  • Montag bis Freitag

Ausbildung:

  • Bachelor (Wünschenswert)

Berufserfahrung:

  • Kundenservice: 1 Jahr (Erforderlich)
Microsoft Office: 1 Jahr (Erforderlich)


Sprache:

  • Englisch (Erforderlich)
  • Deutsch (Erforderlich)

Arbeitsort:
In person
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