Customer Support Representative - Bonn, Deutschland - OEConnection

OEConnection
OEConnection
Geprüftes Unternehmen
Bonn, Deutschland

vor 1 Monat

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year.

We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary
A key role within the existing project for an ambitious motivated person, working within the customer support team.

Main areas of responsibility comprising of:
helpdesk support provision, production support, billing support and customer communication.
Please note that this is a 12 months long contract.

Job Duties

  • Gain excellent product knowledge.
  • Ensure quality support to customers in line with defined SLA's.
  • Support wide customer base in both German and English language.
  • Take first line responsibility for troubleshooting issues that arise.
  • Liaise with wider team to ensure issues are resolved.
  • Ongoing process improvements to increase the effectiveness of the helpdesk.
  • Take responsibility for ensuring scheduled processes run correctly.
  • Prepare various regular and adhoc management reports as requested
  • Supporting the Management team as required.

Requirements:


  • Fluent in German and English (Written and Verbal Communication)
  • Helpdesk and customer support role is beneficial
  • Excellent interpersonal and communication skills
  • Attention to detail
  • Self Motivated
  • Within easy reach of Bonn
  • Automotive industry experience (advantage)
  • Knowledge of Microsoft products
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