Customer Support Representative - Bonn, Deutschland - OEConnection
![OEConnection](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
vor 3 Wochen
Beschreibung
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year.
We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.Position Summary
A key role within the existing project for an ambitious motivated person, working within the customer support team.
Main areas of responsibility comprising of:
helpdesk support provision, production support, billing support and customer communication.
Please note that this is a 12 months long contract.
Job Duties
- Gain excellent product knowledge.
- Ensure quality support to customers in line with defined SLA's.
- Support wide customer base in both German and English language.
- Take first line responsibility for troubleshooting issues that arise.
- Liaise with wider team to ensure issues are resolved.
- Ongoing process improvements to increase the effectiveness of the helpdesk.
- Take responsibility for ensuring scheduled processes run correctly.
- Prepare various regular and adhoc management reports as requested
- Supporting the Management team as required.
Requirements:
- Fluent in German and English (Written and Verbal Communication)
- Helpdesk and customer support role is beneficial
- Excellent interpersonal and communication skills
- Attention to detail
- Self Motivated
- Within easy reach of Bonn
- Automotive industry experience (advantage)
- Knowledge of Microsoft products
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