Team-lead Teleoperator - Wolfsburg, Deutschland - Fernride

Fernride

Geprüftes Unternehmen

Wolfsburg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

WHO WE ARE:

FERNRIDE is on the mission of solving two major challenges: a drivers shortage and the huge negative impact of transportation on the environment.

With over 10 years of research and high-profile partners, such as Volkswagen, DB Schenker and B/S/H, we are delivering the future of automated logistics today.

Our unique approach is gradual autonomy with teleoperation first, allowing our drivers - known as teleoperators - to fully control electric vehicles without actually sitting in them.

FERNRIDE is an equal opportunities employer. We are committed to Diversity & Inclusion because we want to celebrate everyone's differences and individuality. We aim for empowering our employees working together, individually and bringing the best ideas to life. We strive to create an open, safe space in which you feel encouraged to speak up and be heard. Be authentic and simply be you

WHAT YOU WILL DO:

Scope of the job:

As
Team-Lead Teleoperator & Safety Driver (M/F/d) at FERNRIDE, you will get the opportunity to run your own squad of drivers within our Fleet Operations Department.

You take full ownership for growing, enabling, and managing your team of up to 8 Teleoperators / Safety Drivers and support daily routines at various teleoperations deployments.

You are primarily responsible for the safe execution of all workflows and always maintain highest quality standards in the FERNRIDE operations.

In this role, you will directly report to the Operations Manager and work close with the Training, Customer Operations, Testing and Technical Program Management Departments.

Task & Responsibilities:

Manage and lead a team of Teleoperators/ Safety Drivers alongside funnelling communication between company, Operations Management and your team members.
Maintain, monitor and enforce the FERNRIDE culture and values with highest standards of safety, quality and efficiency across your team and including yourself (act as a role model).
Run interviews, assessment centers and drive hiring decisions to grow your team and own the supervision and execution of onboarding new drivers in close cooperation with our Training Department.
Lead staffing and shift planning for customer operations deployments (and support internal testing if necessary) in close exchange with your Operations Manager, including shortterm personnel changes and preparation of operational downtime mitigation measures.
Run commercial teleoperation deployments on a daily basis at selected customer sites, handle local ops communication, short term operations plan changes and first response troubleshooting in close exchange with your Operations Manager.
Mentor and encourage your team members to grow their work specific skills and personal attributes and act as internal team mediator in case of disagreements/ first line conflict management.

WHO YOU ARE:

Hard skills:

Full work permit within the EU and valid CE driver's license within the EU.
Successful completion of FERNRIDE inhouse Teleoperation and Safety Driver training program (first weeks in the job).
Proven experience in leading an operations team in the logistics, transport, automotive or defense industries.
Proficient knowledge in working with MS Office 365 systems (Word, Excel, PowerPoint) and in operational / technical reporting and work documentation.
Willingness to travel as needed on extended basis to perform field work in scope of customer teleoperation deployments.
Excellent German language skills and very good English language skills.
Strong, direct, efficient communication with focus on empathy and mediation.
Handson mentality and mindset with strong focus on safety and procedure.

Nice to have:

Licensed as IHKexamined traffic manager for road haulage (Verkehrsleiter Güterkraftverkehr).
Experience with knowledge and project management tools such as Atlassian JIRA / Confluence.

WHAT WE OFFER:

Our accomplishments are based on team effort, and we want all our people to benefit from it:

A pleasant working atmosphere in a committed team and participation in shaping a workplace of the future.
Regular working hours and 30 days paid vacation per calendar year.
Attractive salary package and timely payment of wages.
Continuing education opportunities and driver training.
Hotel and travel expenses fully covered by Fernride; payment of statutory allowance for additional meals in the field (expenses) on a monthly basis.
Free provision of work clothing and IT equipment as required.