Product Operations Specialist - Berlin, Deutschland - Tilta Fintech GmbH

Beschreibung

We are looking for a team member who wants to work on the next generation of financial services and make a dent in how businesses access capital.

As part of our product team, you will be working with talented minds from business and tech, all united in creating user-friendly experiences and developer-friendly APIs for the next generation of financial services to be used by tens of thousands of businesses every day.

As our Product Operations Specialist, you will play a crucial role in optimising the performance and efficiency of our product offerings - all to solve a meaningful problem.

More specifically, you will interact with our customers to accelerate feedback loops, increase efficiencies in serving our product, and improve feature adoption.

This role requires a blend of analytical skills and business acumen to support our sales and product development efforts all while maintaining a high communication standard with customers and internal stakeholders.

You'll be presented with a green field in many areas and are challenged to assume ownership and responsibility for our product's service level while taking unknown approaches to known problems.

• Collaborate with our partners and Tilta's crossfunctional teams (including product management, engineering, collections and risk) to ensure alignment on product initiatives and priorities.
• Analyze product performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation.
• Develop and maintain product documentation, including user guides, training materials, and release notes.
• Coordinate product feature updates ensuring smooth execution and effective communication to customers and internal stakeholders.
• Conduct user acceptance testing (UAT) to validate new features and enhancements prior to release.
• Provide training and support to internal teams and customers on product functionality and best practices.
• Monitor customer satisfaction and address any productrelated issues or inquiries in a timely manner.
• Continuously evaluate and optimize internal processes, (f.e using third party tools) to enhance productivity and scalability.

• Bachelor's degree preferably in business, computer science, engineering, or a related field.

• Excellent communication skills, with the ability to effectively convey technical concepts to nontechnical stakeholders.
• Passion for technology and a desire to drive continuous improvement.
• First experience either in product management, operations or a related role, preferably in the software industry.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Previous exposure to project management and crossfunctional collaboration
• Nice to have: familiarity with agile methodologies and project management tools (e.g. JIRA).
• Ability to thrive in a fastpaced environment and adapt to changing priorities.

It's an invitation to an exciting journey with complex challenges, hard work and all the support needed to succeed as a team, be it remote or onsite.

• All roles offered on a parttime and fulltime basis
• Highly competitive salary
• Equity participation from the start
• Minimum 28 days of holiday per year
• Personal development budget
• Permanent contract from the start
• Monthly benefit in kind budget
• Home office equipment support
• Choose your own hardware
• Relocation package for remote employees
• Referral bonus for bringing in talent
• Tilta Swag collection
• 5 baby days when becoming a parent
• Companysupported pension scheme
• Biannual all team offsite
• And most of all, growth opportunities

Tilta was founded in 2022 by experienced fintech entrepreneurs and is home to 15 more industry experts - all on the common mission to change how businesses do business.

We offer marketplaces and e-commerce platforms the end-to-end infrastructure for building credit-backed payment flows and closing the financial gap for their customers.

• Tilta is an equalopportunity employer dedicated to fostering a diverse and inclusive workplace. We strive to create a culture in which all individuals can reach their full potential regardless of their differences so that our team can thrive together through collaboration and mutual respect. We are committed to providing equal employment opportunities without discrimination based on race, color, national origin, gender identity or expression, sexual orientation, religion age disability marital status, or any other protected characteristics as outlined by the applicable law._