Desktop Support L1 - Rieste, Deutschland - Sharp Brains - Global IT Support
vor 4 Wochen
Beschreibung
End User Computing (Desktop Analyst) L1-Onsite services Experience/Skills:
2-4 years of experience in Onsite support. Knowledge and experience on
windows 7 OS.
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Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
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Manage IMAC and
desk side support services.
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Manage hard and
soft break fix services for laptops and desktops.
Should have good expertise on
EUC tools,
remote support tools,
MS office and
outlook. Preferable to have a good understanding of
Lync, VPN, and mobile device support.
- Analyze Service
Desk calls for Desktop Devices and
incident data to identify and
advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the
appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and
anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Provide
VIP support for Desk side issues per contract and be
point of contact at the site for all IT related issues
if no other IT support team unavailable like for MI calls.
- Should be aware of
ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have knowledge in
AD and smart hands and feet support. - Good to have knowledge and experience of
supporting MAC devices and tablet.
Job Type:
Contract
Ability to commute/relocate:
- Jihlava, Kraj Vysočina: Reliably commute or willing to relocate with an employerprovided relocation package (required)
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