Receptionist (F/m/d) - Berlin-Friedrichshain, Deutschland - Monaco & Freunde GmbH & Co KG

Monaco & Freunde GmbH & Co KG

Geprüftes Unternehmen

Berlin-Friedrichshain, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your mission:

The Michelberger is a modern sanctuary in the heart of Berlin, writing its own story for more than a decade.

A place where we meet each other with kindness, respect, patience, and understanding. We are here to shape
the environment that we desire to live in. Above all, we are a human open social space. Where guests and hosts meet on an eye-to-eye level, where the appreciation for the craft of service, the quality of products, and the process
behind is treasured golden.

Human encounters, the celebration of togetherness around food and culture, and the freedom of thought, opinion, and speech are at the core of our identity.

The Michelberger lives, changes, and grows in diversity with every new colleague on our international team.

Excellent guest service around the clock, that's our job.
Therefore our reception and reservation department work closely together, every day.

In order to be able to process the increase in enquiries in a timely manner and to guarantee a wonderful stay for our guests from the first request until the arrival back home, we are looking for somebody to join our team.

Your tasks:

Check in / Check out
Managing telephone and written reservation requests
Monitoring reservations & prearrival check
Supervising payments
Complaint handling / management
Active category upselling
Concierge tasks

Your profile:

Performanceoriented worker
Ambitious & stressresistant character
General interest in your working place and other hotel outlets
German (min. B2) & English fluent, 3rd foreign language advantageous
Good understanding of Property Management Systems
Training / study in the 4* area
Minimum 2 years experience in the reservation department of a hote

Working with us means?:

Being part of a family business
Free meal per day
Free drinks and coconut water
Vacations above the standard rate
Seniority bonus
Very good public transport connections
Unlimited employment contract
Employee discounts at the hotel and ORA restaurant
Free yoga and meditation class
Free concerts in the hotel

About us:

The Michelberger Hotel & Restaurant is a unique place in the heart of Berlin A metropolitan oasis of relaxation, creation, community and enjoyment.

Founded and curated by Nadine and Tom Michelberger.

To the Michelberger belongs a regenerative food farm in the Spreewald, the PEOPLE Festival, the sister restaurant ORA and the coconut water Fountain of Youth.

For over a decade, the Michelberger has been a diverse cultural venue that continues to walk its own unique path.

A hotel, a restaurant, a wine bar, a stage, a beer garden, a festival, a farm, a social space for all people and diverse occasions to stay.

Arisen out of and deeply rooted in Berlin's cultural landscape, the Michelberger is always evolving with the people and stories that hotel life writes.

A hub for musicians, authors, creative professionals on work trips, families, couples on vacation or Berliners on home leave with an incomparable atmosphere.

The restaurant's product kitchen works with regional and organic ingredients from hunters, gatherers, fishermen, farmers and producers with whom the Michelberger has been working directly for many years.

For more than 2 years, vegetables, herbs and fruit also come from the Michelberger's own farm in the Spreewald.
"Our hotel lives from small steps, from everyday collaborative creation, from maximum independence. Instead of complaining about the state of the world, politics, our neighbors, or big corporations, we start where we can make a difference. In this place, with the people who we work with and who visit us. This is how we shape the present and create a desirable future. - By hosting, by enabling experiences, by serving people " - Nadine and Tom Michelberger

Michelberger family