Certified Optima Solutions Professional - Frankfurt Am Main, Deutschland - PPG

PPG

Geprüftes Unternehmen

Frankfurt Am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

The Certified Optima Solutions Professional (COSP) is a key member of the Optima Solutions organization as well
as of the One PPG Selling Machine. This person must demonstrate the ability to take on a majority the following
responsibilities, in addition to other responsibilities specific for the customer(s) and site(s) in question, with
supervision. This person should exhibit an intermediate level of adoption of the behavioral competencies expected
of this role.

One PPG Selling Machine Responsibilities:

Resolving Customer Issues: Leads the process of crafting and cascading messaging and next steps for

customer issues to ensuring prompt response to and resolve customer issues including handling returns,
- complaints, and escalating issues appropriately

Operational Compliance: Ensures that business activities within the area of responsibility comply with

relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize
- business risk and to protect the reputation of the Organization, oneself, and the team

Faults Diagnosis and Correction: Provides fault isolation and resolution to limit and address issues promptly
Customer Relationship Management (CRM)

Data:
Enters customer information that has been gathered

through research and/or through direct customer contact into the CRM system to ensure that the organization
- has quality data to enable effective customer retention and business development activities

Service-Related Upselling and Crossselling: Actively looks for ways in which additional products/services can

grow the value of the customer's account within the organization- Customer Order Processing: Records and processes custom/special orders that may require additional

resources for delivery and coordinating with those teams as required- Periodic Health Checks: Maintains and leads periodic check-ins with key customers to ensure they are

receiving the most value from the product/ service; notes the most raised questions/issues during check-ins- Product Training: Helps to prepare product training for specific technical areas following precedents and

established procedures; runs small training programs (or pieces of larger training programs) for specific are as
- using prepared content and working under the supervision of senior colleagues
Automotive Specific Responsibilities:

SecureLaunchTM: Manages Secure Launch project activities for the site, including engagement in formal

enterprise gatekeeper sessions. Documents project data and information per the SecureLaunch protocols- Demand Planning: Forecasts supply demand based on usage trends, production schedules, and discussions

with the customer; oversees the management of inventory programs at a customer location and is a key
- member of the SIOP process. Proactively works within PPG to track down missing orders

Tracking, Reporting and

Tools Utilization:
Tracks and reports on key functional metrics and KPIs (Key

Performance Indicators), whether per customer or PPG requirements in the digital tools required for that task- processes; including deep knowledge in at least one of the following: color, pretreatment, electrocoat, primer,
- basecoat, clear coat, adhesives and sealants, battery coatings, mobility products or water treatmentneeded
Behavioral Competencies:

Ensures Accountability: Holds self and others accountable to meet commitments. For example, tracks

performance and strives to remain effective, learning from both successes and failures. Readily takes on
- challenges or difficult tasks and has reputation for delivering on commitments

Customer Focus: Builds strong customer relationships and delivers customer centric solutions. For example,

supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources
- to do so. Creates partnerships with customers; identifies ways to build and strengthen these relationships

Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus

on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks;
- determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes
- steps to ensure that problems do not recur

Courage: Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and

points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and
- challenges; raises difficult topics to be sure they are addressed

Decision Quality: Makes good and timely decisions that keep the organization moving forward. For example,

knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and
- trade-offs to make effective decisions. Typically makes good independent decisions