Team Leader Retail Customer Care - Metzingen, Deutschland - HUGO BOSS AG

HUGO BOSS AG

Geprüftes Unternehmen

Metzingen, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Land
:
Deutschland

Bundesland
:
Baden-Württemberg

Stadt
:
METZINGEN

Berufsfelder
:
Handel

Vertragsform
:
Festanstellung

Arbeitszeit
:
Vollzeit

Vorstellung des Unternehmens:

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique.

Become part of our team of more than employees worldwide and shape your future at HUGO BOSS

Please submit your CV in English.

Stellenbeschreibung:

What you can expect:

Leading a team of customer care agents ensuring a high quality of service offered to customers with queries ranging from eCom order topics to store sales people as well as through Live Chat
Your leadership skills will enable you to recruit, onboard and develop the team to cover the complexity of language requirements, business models and query types with the highest motivation for quality of service, achieved as a team
Working with other Team Leaders in Customer Care you will ensure that the complete department is well organised and balanced to efficiently cover all languages and business models each day, whilst focusing on the specialist areas of your own team
Close cooperation and coordination with other departments and project teams will ensure you spread the understanding of customer needs and feedback so that interfaces can improve the company processes and tools
Monitoring trends and KPI's you will recognise opportunities and risks for efficiency and quality and be able to propose and implement improvements in processes, systems and team knowledge
Actively shape the future of our global retail network with more than 1200 point of sales globally

Profil:

Your profile:

Minimum 5 years of experience with a focus in Customer Care, ideally within a premium brand or fashion company
Proven track record of successful team leadership, including recruitment
People management skills to develop, influence and motivate a team and wider colleagues
Highest customer orientation
Strong time management, prioritization and organisational skills required
MS Office including Outlook, Powerpoint and Excel useful
English fluency required (both written and spoken) and additional European language skills beneficial