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    Associate Implementation Consultant - Berlin, Deutschland - Productsup

    Productsup
    Productsup Berlin, Deutschland

    vor 1 Woche

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    Employee
    Beschreibung

    We're a diverse group of committed individuals empowered to thrive on challenge, share ideas, and pursue our ambition to transform the way commerce works.

    So what about you? Do you want to help shape the future? Join us and you'll open the gateway to a world of endless possibilities.

    At Productsup you'll be an intrinsic player in a vibrant culture that brings together people with opportunities, ideas with implementation, and ambition with achievement.

    You can make great things happen in your career by making great things happen in commerce.

    Productsup - the place where people are empowered to shape the future of commerce.

    For our customer experience team, tasked with servicing our retail customers, we are searching for an Associate Implementation Consultant to strengthen the team. In this role you will work with enterprise-class organizations and onboard them on our Productsup SaaS platform, and provide a high level of after-sales customer service.

    Your role and goals


    This requires out of the box thinking and creativity, especially when new features needed are being developed over the course of the project. Depending on the customer, the project can be finalized and handed over to the customer for self-service or developed into a managed service. This role requires a pro-active and service-oriented mindset. You enjoy working in a fast-moving business environment with international customers and colleagues, and have affinity with working with data transformation.

    In your first 3 months you will:

    • Get to know your team, company and product;
    • Follow the e-learnings and instructor trainings to learn the Productsup platform;
    • Learn the details of the processes, tasks and activities involved in the onboarding of our customers.

    In your first 6 months and beyond you will:

    • Master the foundations of working in the customer CX team and started your first project;
    • Implement and onboard enterprise retail customers into the Productsup SaaS platform;
    • Continue to develop a deeper understanding of the retail business and technical skills involved.

    What you bring to the team

    • Fluent in English
    • Ability to work in a structured way in a technical and online environment
    • 1-2 years of relevant working experience in e-commerce in a customer-facing role
    • Affinity and some experience with data management, data transformation or similar fields of business
    • Tech-savvy and hands-on personality who likes to think outside the box.

    What we offer you

    • A permanent position with an attractive salary at our growing company
    • The option to work remotely and flexibly, because we know outstanding talent knows best how and where to work
    • A unique and thorough onboarding program where you'll learn the ins-and-outs of our company and product
    • Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
    • Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
    • Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
    • The opportunity to take ownership and responsibility, impacting the company's growth in an international environment with 40+ nationalities
    • Employee Assistance Program

    Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

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