Internship Customer Experience and Digital - Bonn, Deutschland - Deutsche Telekom Geschäftskunden GmbH

Deutsche Telekom Geschäftskunden GmbH

Geprüftes Unternehmen

Bonn, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

PraktikumSHIP

Beschreibung

Your tasks:

Whether it's a compulsory or voluntary internship - as an intern / flexikant (M/F/d) you will benefit in any case from an attractive salary and flexible working hours.

You will support the team with the following responsible tasks:

Design and optimize customer journeys across various digital channels, ensuring a seamless and engaging experience
Conduct customer research and analysis to identify pain points, needs, and preferences, and leverage these insights to drive improvements
Carry out market and trend analyses to evaluate the effectiveness and potential of the customer experience approach
Discover customer touchpoint gaps, potential & implementation measures, and carry out feasibility analyses in coordination with the stakeholders involved
Collaborate with crossfunctional teams, including marketing, sales, and product development, to ensure a consistent and customercentric approach
Evaluate and select digital tools and technologies that enhance the customer experience and improve operational efficiency

Your Profile:

You are studying economics or a comparable degree program or are in your gap year.

You also have the following knowledge and skills:

Bachelor's or Master's degree in Business, Marketing, or a related field
Experience in customer experience management, digitalization, or a similar role
Deep understanding of customer journey mapping, storyboard, customer segmentation, and persona development
Project management experience, with the ability to handle multiple initiatives/ streams and prioritize effectively
A customercentric mindset and a passion for delivering exceptional experiences
Openminded personality and innovative mindset with willingness to explore new fields and grow within our team