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    IT Healthcare Project - Heidelberg, Deutschland - Heidelberg Engineering GmbH

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    Ganztags
    Beschreibung

    IT Healthcare Project & Support Engineer (M/W/D) at International Heidelberg Engineering GmbH Heidelberg

    Vollzeit in Heidelberg

    Aufgaben:

    • 2nd & 3rd Level Remote-Support für weltweite Niederlassungen und Händler, Hauptansprechpartner bei Projekten und Troubleshooting
    • Unterstützung bei Produktverbesserung und -entwicklung
    • Eigenständige Bearbeitung von Serviceanfragen, Qualifizierung, Dokumentation und Priorisierung von Störungsmeldungen
    • Installation und Konfiguration von Client-Server Software-Komponenten per Fernzugang
    • Dokumentation von Problemen und Anfragen im Ticketsystem
    • Unterstützung der Fachabteilungen und Schnittstellenfunktion zwischen diesen
    • Training von Partnern und Niederlassungen, remote und in Heidelberg

    Qualifikationen:

    Erfolgreich abgeschlossene Berufsausbildung oder Bachelor-Abschluss



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