Working Student - Hannover, Deutschland - TUI

TUI
TUI
Geprüftes Unternehmen
Hannover, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

This position is initially limited to a duration of six months. The working hours are 12-20 hours per week.

The workplace is Hannover, with the possibility of remote work.


As a student intern (M/F/d), you will support the international CX Reporting & Insights Team in analyzing data and transforming it into meaningful insights to support the success of TUI Group's Customer Experience initiatives.


WHAT TO EXPECT:


  • Support in weekly and monthly CX reporting: Creating comprehensive PowerPoint reports, dashboards, and infographics with key KPIs for customer satisfaction.
  • Conducting and supporting in additional analyses, e.g., supporting in driver analyses to identify the main drivers at various points along the customer journey.
  • Supporting in working with our customer satisfaction tools (Qualtrics), e.g., setting up and testing dashboards, user management.
  • Supporting in testing questionnaires (e.g., customer satisfaction surveys and adhoc market research projects).

WHAT WE ARE LOOKING FOR:


  • You are enrolled as a student (M/F/d) at a university or college.
  • Excellent knowledge of PowerPoint and Excel.
  • Interest in working with data.
  • Openness to learn technical visualization tools (e.g., Qualtrics and Tableau).
  • Excellent English skills (the team's working language is English, and all reports/dashboards are created in English).
  • You are proactive, detailoriented, and can work independently (in a hybrid work environment between the office and home office).

ABOUT OUR OFFER

  • Insights into the world of Customer Experience and data analysis in an international team.
  • The opportunity to work on business relevent projects and gain valuable practical experience.
  • Flexible working hours that can be wellbalanced with your studies, between 1220 hours per week.
  • A motivated and open team that supports you.
Your uniqueness can be our inspiration for the future of travel. If you would like to learn more about what Diversity & Inclusion means to us, simply visit our DNA. We encourage people with disabilities to apply.

LI-LP1