- Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners)
- Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
- Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
- Participate in global support on-call rotation to support the various geographic DP World plants, and to be available for on call support. Answers the telephone when called and able to connect to the DP World network within 10 minutes of notification
- Monitor emails for alert notifications from the service desk and resolves or escalates these as required
- Provide change management support during the weekend when on call
- Participate, enforce and follow DP World's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
- Adhere to DP World' security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
- Provide onsite support for new site launches and server/network refreshes
- Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field
- Solid attention to detail and the ability to create and document process and procedures
- Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
- The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
- Excellent organizational and problem solving skills
- A strong understanding and working knowledge of desktop hardware, operating systems and software
- A good understanding of network systems and protocols as well as server hardware and operating systems
-
Master/bachelor Thesis or Compulsory Internship:
vor 2 Tagen
Alfred-Wegener-Institut für Polar- und Meeresforschung Bremerhaven, Deutschland PraktikumSHIPThe Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research (AWI) is a member of the Helmholtz Association (HGF) and funded by federal and state government. AWI focuses on polar and marine research in a variety of disciplines such as biology, oceanography, geology ...
-
Senior Geologist
vor 5 Tagen
SNC-Lavalin Wilhelmshaven, Deutschland GanztagsJob Description · Senior Geologe / Untertage-Ingenieur (m/w/d): · AtkinsRéalis ist ein internationals Unternehmen für Projektmanagement, Ingenieurs- und Beratungsdienstleistungen, unter anderem im Bereich der Speicherung von Kohlenwasserstoffen und erneuerbaren Energie. · Wir s ...
-
Blade Technician Level 2
vor 3 Tagen
RTS Wind AG Bremerhaven, DeutschlandBlade Technician Level 2 (M/F/d) · Strengthen our offshore team with your skills A challenging assignment on the high seas with RTS Wind AG awaits you this summer. We are part of the offshore wind energy industry in Germany from the very beginning. Our specialist department has m ...
-
Technical Assistance
vor 1 Woche
Alfred-Wegener-Institut für Polar- und Meeresforschung Bremerhaven, DeutschlandThe Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research (AWI) is a member of the Helmholtz Association (HGF) and funded by federal and state government. AWI focuses on polar and marine research in a variety of disciplines such as biology, oceanography, geology ...
-
Postdoc Marine Aquaculture in The Open Ocean
vor 1 Woche
Alfred-Wegener-Institut für Polar- und Meeresforschung Bremerhaven, DeutschlandThe Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research (AWI) is a member of the Helmholtz Association (HGF) and funded by federal and state government. AWI focuses on polar and marine research in a variety of disciplines such as biology, oceanography, geology ...
-
Young Investigator Group Leader
vor 1 Woche
Alfred-Wegener-Institut für Polar- und Meeresforschung Bremerhaven, DeutschlandThe Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research (AWI) is a member of the Helmholtz Association (HGF) and funded by federal and state government. AWI focuses on polar and marine research in a variety of disciplines such as biology, oceanography, geology ...
-
Customer Support Engineer
vor 1 Woche
DP World Wilhelmshaven, DeutschlandWe are currently recruiting for a Technical Support Specialist for the Germany North Region . In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standa ...
-
Permitting and Site Engineer
vor 6 Tagen
Uniper Wilhelmshaven, Deutschland GanztagsOur power station in Wilhelmshaven is looking for you · We are Uniper · At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the gr ...
Technical Support Specialist- North Germany - Wilhelmshaven, Deutschland - SYNCREON
Beschreibung
We are currently recruiting for a Technical Support Specialist for the Germany North Region . In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.
Responsilibities:
Qualifications:
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what's possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that's fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
We're rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
The DP World family comprises of syncreon, Imperial and P&O.
