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    Customer Support Engineer - Wilhelmshaven, Deutschland - DP World

    DP World
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    Beschreibung
    We are currently recruiting for a Technical Support Specialist for the Germany North Region .

    In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.


    Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners)
    Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead

    Participate in global support on-call rotation to support the various geographic DP World plants, and to be available for on call support.

    Provide change management support during the weekend when on call
    Adhere to DP World' security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
    Provide onsite support for new site launches and server/network refreshes

    Good verbal and written communication skills with internal IT colleagues; The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
    A strong understanding and working knowledge of desktop hardware, operating systems and software
    DP World offers exciting and challenging roles within a growing international organization.

    We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere.

    Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world.

    We're rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.


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