Customer Sales - Frankfurt am Main, Deutschland - Air Canada

Air Canada
Air Canada
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


The primary focus and responsibility is to provide the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.


Accountabilities (Responsibilities):


  • Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products.
  • Use Air Canada's reservation system Altea to make new flight reservations or to modify existing bookings.
  • Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction.
  • Accurately obtain documents and confirm customer's personal information for bookings

Qualifications

  • High school diploma or academic equivalent.
  • Customer service experience within a call centre environment and previous travel industry experience.
  • Reservation and ticketing knowledge with an Airline or Travel Agency.
  • Ability to find creative solutions to complex customer scenarios.
  • Ability to work independently with a minimum of supervision in a fastpaced environment, while effectively managing multiple tasks and prioritize accordingly.

Working Conditions:


  • Must be able to work flexible hours/shift.

Conditions of Employment:


Linguistic Requirements

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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