Customer Oboarding Specialist - Munich, Deutschland - AlfaDocs
Beschreibung
AlfaDocs, the first full blown **Practice Management & Patient
- Engagement Platform**.
In AlfaDocs you have the opportunity to
greatly impact and truly improve the healthcare environment of doctors and patients: connecting them in a whole new way, with a software platform that changes everyday life in and around doctor's practices.
Software as a Service for digitalization, centralization, automation and integration.
Since its launch in 2016 on the Italian market, our Munich and Milan-based teams have quickly grown the business to a solid customer base and raised several investments.
As the leading solution for Practice Management & Patient-Engagement, we are looking for a _Customer Success Specialist _to join our growing _CS Team_.
Start Date:
ASAP
Location:
Munich or Milan, your choice
Type of Job:
Full-time (_Monday - Friday | _)
Mode:
_Office 60% (3 days), Home 40% (2 days)_
Meet our Team
What will you be doing:
- Develop and manage your client portfolio
- Hold
product demonstrations for customers:
Promote the value of the product- Assist customers with setting up and navigating programs or software
Upsell services and products with the brand image
- Proactively
decrease churn rate of your portfolio - Handle and
resolve customer requests and complaints: - Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Your team:
Our CS Team consists of:
-
Customer Support: technical assistance to customers reporting problems in using AlfaDocs.
-
Customer Success:own the entire relationship with customers that concluded the onboarding with the goal to improve adoption, satisfaction and expand the MRR of their portfolio.
and you will work for:
-
Customer Onboarding:onboarding and training to new customers
You will
report to your Team Lead, and be
fully involved in all departmental and interdepartmental activities.
Requirements:
- 1+ year of experience ideally in a Customer Success role at an high growth SaaS software or technology vendor
- Genuine interest in the digital world and new technologies
- Excellent communication skills, both in presentations and in listening
- Persuasiveness in encouraging the customer to follow our solutions to make their practice more profitable and their workflows more efficient
- Organization skills and ability to work effectively in a nimble and fastpaced environment
- Customercentric mindeset: strong problem solving and proactive attitude in managing customer needs
- Excellent stress management and prioritization skills
- Ability to collaborate in a "winasateam" environment
- Patience when handling tough cases
- Practical experience with help desk softwares (Intercom, Zandesk and similar) and CRM software (Hubspot, Salesforce and similar)
- You live in the vicinity of Munich/Milan or are willing to relocate there
- Italian at mother tongue level; Fluent in English
- Experience in SaaS companies and/or in Health Organizations
Benefits
-
Paid language courses (German, English)
- High flexibility for
smart working:
Training courses, books,
workshops and
team-buildings to increase your skills.- Working with a highly qualified, passionate, international and successful team. Ample room for ideas, autonomous work and accountability
Lean structure: transparent culture, flat hierarchies and direct communication
- Work in an office in
Munich (city center), or in
Milan:
Relocation support to eventually find an accommodation in Munich (for Munich only)- Enjoy snacks and fruit always available in the office, and a
beer at the end of the week
Onboarding:
During the initial phase of joining AlfaDocs, you will always be supported by a colleague responsible for your training and long-term success.
