Customer Service Officer Deutsch - Duisburg, Deutschland - OSBRA – Formteile GmbH

OSBRA – Formteile GmbH

Geprüftes Unternehmen

Duisburg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

EBTS Pro Assist Deutschland GmbH

Customer Service Officer Deutsch - Tschechisch

Ab sofort gesucht (unbefristet)
32-40 h pro Woche
35.000 € pro Jahr (verhandelbar)
Teilweise Homeoffice möglich

Your mission with us:

You accept phone calls and respond to the customer's inquiries and internal and external intervening parties
You check the data for accuracy and completeness and keep the customer and all involves updated
You are responsible for Reception & Services; provide technical support; search workshop
Ensures the monitoring and control of the agreements with the parties involved:
Regarding the service conditions and agreements, complaint handling, etc.
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
You process all relevant information (Creating, tracking and closing all breakdown assistance files) and enter required information into the system
You are responsible for the internal and external monitoring of client files

Ohne Personalverantwortung

Bereiche
Kundenservice
Administration & Verwaltung

What we offer:

Internationally based company with flat hierarchies and short decision-making paths
Versatile task profile and plenty of space to actively participate
Agile work environment and a motivated, dynamic team
Meal vouchers of €6,67 per working day
Kilometre allowance of €0,30 per kilometre (one way)
Extra holidays in case of marriage or birth of a child
At EBTS you will have the possibility to develop yourself where your strengths are. We prefer to fill in open vacancies with our employees.

Contract of indetermined period:
we are interested in a longterm and stable collaboration

Coaching-Angebote

Job Aids

Regelmäßige Feedbackgespräche

Flache Hierarchien

Fahrtkostenzuschuss

Faire Vergütung

Zusätzliche Urlaubstage

Your profil:

You are able to communicate fluently in 3 languages: German, Czech and English
You bring technical knowledge (automotive, tyres, ) is an asset
You are able to communicate effectively over the phone
You are working customer-focused and result-oriented
You are a problem analyst and problem solver
You are a Team player

Ohne Berufserfahrung

Sprachen
Tschechisch
Englisch
Deutsch
Kenntnisse und Fähigkeiten
Kundenservice
Microsoft Office
Microsoft Outlook
Teamfähigkeit
Kommunikationsfähigkeit