Customer Service Representative - Wiesbaden, Deutschland - ABBVIE

ABBVIE

Geprüftes Unternehmen

Wiesbaden, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Joining Allergan Aesthetics (AA), an AbbVie company means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives.

AA exists to empower confidence for consumers and customers, creating products and technologies that drive the advancement of aesthetic medicine.

We believe in the power of shaping your own life, your own business, your own look - and we continue to evolve our business around the needs of those we serve.

United by our shared belief in what we do and a commitment to doing what is right, we bring our best every day to empower confidence.

For our office in Wiesbaden we are looking for a

Customer Service Representative (all genders) - 10 months contract
As a Customer Service Representative, you are responsible for all types of customer orders and inquiries. Continuous customer satisfaction is your focus.

You support the customer on his way through Allergan Aesthetics:
from creating new customers, through order acceptance, to complaints - always within the framework of the applicable policies. The position requires constant exchange and effective collaboration with other departments as well as external functions. It is crucial, that you approach tasks and innovations flexibly and positively, and execute them quickly and precisely.

As part of our Customer Service Team, you are always looking for better and more efficient ways to improve customers relationship.

Key responsibilities
Customer care, order processing and invoicing

Dealing with customers in a professional and polite manner, even in times of high workload
Prepare customer invoices and product orders
Order Management
Ensure that service agreements and productivity goals are at minimum met
Competent receipt and answering of customer inquiries about products, orders, logistics, prices and account balance
Customer Master data admission and verification, administration of pricing rebates and conditions agreement

Cooperation with supporting functions

Establishing and maintaining a professional and close relationship with Sales (Field Force and nonField Force)
Regular contact with Shared Service Center regarding warehouse, logistics, coordination of orders, deliveries, returns, complaints, master data setup and maintenance as well as pricing, invoicing
Regular contact and cooperation with OTC Team AbbVie
Support of Internal Audits (Quality department)
Support of month and quarter end processes (Finance)
Support in setup of sales & volume reports for customers and customer groups incl. Forecasts

Teamwork

Be a highly motivated and active member of our team within a new process environment
Work in a crossfunctional team to execute the strategy and escalate as necessary to remove roadblocks
Drive processes with a handson and proactive problemsolving approach
Takeover of special tasks and responsibilities from colleagues in case of absence
At minimum one year of experience in Customer Service or comparable positions
Strong written and verbal communication skills (written/verbal English & German)
Processoriented and crossfunctional mindset and behavior (thinking in full processes)
Takes the initiative to find solutions and includes proactively crossfunctional departments where necessary
Professional work organization and telephone behavior
Excellent team and communication skills
High service and customer focused mindset
High attention to details, high resilience and reliability
Analytical skills
Experience with ERP systems, preferably SAP, contact center systems, experience in ecommerce is an advantage
Experience with MS Office (Word and Excel)