Team Lead Added Services - Ansbach, Deutschland - Tradebyte Software GmbH

Tradebyte Software GmbH

Geprüftes Unternehmen

Ansbach, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

THE OPPORTUNITY:

At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops.

We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group

You are accountable for leading a highly motivated team who continuously improve and innovate our processes and tools for added services.

Your team's initiatives will include process automation as well as feature development in collaboration with the internal Product Team, aiming to create an even better customer experience and reduce TTO (Time to Online) at every opportunity.

You will be a highly motivated individual with a 'can-do' proactive attitude and someone who leads by example.

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JOB INFO:
CONTRACT

Full-Time

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JOB FAMILY

BU DirecttoConsumer / DTC
Enterprise Business Accounts

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EXPERIENCE LEVEL

Professional Level

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TEAM SIZE

1015

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RECRUITER

Simon Willecke

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LOCATION

Ansbach, Germany, Cheltenham (UK)

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WHAT WE'RE LOOKING FOR:

You are experienced
in leading a team, managing their objectives, identifying skills and training needs
You bring an analytical mindset and have a knack for streamlining processes and find efficiency, ideally complemented with a Lean Six Sigma certification
You are tech savvy and bring a good understanding of ecommerce marketplaces
Your optimism and candoattitude helps you to motivate your team and other stakeholders within the organization
You enjoy working customer centric and are comfortable collaborating with our largest clients and internal stakeholders to build strong and trustful relationships
You have the ability to stay resilient in stressful situation and solve problems in a calm and patient manner
You have experience with standard tools for service management (e.g. Confluence, Jira, Salesforce, Service Cloud).
You bring excellent communication skills and fluency in English, additional language skills (e.g. German) are nice to have

YOUR RESPONSIBILITIES:

You have disciplinary responsibility for your team including recruitment and yearly grading
You drive projects that aim for and efficiency gains in our Added Services Team through process automation, mapping intelligence and technical features for our customerfacing and internal products
Drive and support highly complex incidents as well as partner integrations that are challenging and require creative problem solving
You align with stakeholders to drive continuous improvements, enabling efficiency and enhanced capabilities for the team
You create an inspiring team environment with an open communication culture, resolving any issues or conflicts
You are responsible for team resources, work allocation, deadlines and capacity management