Customer Care Representative, German Language - Kaiserslautern, Deutschland - HireOn Ltd

HireOn Ltd

Geprüftes Unternehmen

Kaiserslautern, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

HireOn Ltd Recruitment is working with a leading French based BPO who are growing their internal Automotive Customer Support department.

Position:
Customer Care Representative, German Language

Location:
Gennevilliers, France

Work Model:
On-site

Employment type:
Full-time

DUTIES AND RESPONSIBILITIES:

Incoming and outgoing calls (in the languages needed)
General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.)

REQUIREMENTS:

An active listener
Bilingual in English & German
Excellent interpersonal skills
An interest in the Automotive sector is a plus
Being proactive and dynamic in how you deal with customers
Commercially business savvy and number oriented
Shift rotation 08 AM 08 PM, from Monday to Saturday. 36 hours a week.

OFFER:

Career progression
Base salary & language bonus
Monthly performance bonuses
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.
Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.

Pay: 2.085,00€ ,00€ per month