Customer Operations Specialist - Hamburg, Deutschland - Container xChange

Container xChange

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job description

In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth.

But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.

That's why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself.

We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.

Customer Operations Specialist - (f/m/d)

\- Market Negotiator/ Market Mediator

The xChange container leasing marketplace is two sided B2B marketplace where our customers, which are companies active in container logistics, can directly negotiate with each other on container oneway moves. We offer them the platform and support while doing so. Negotiating a leasing agreement requires responsiveness, a business mindset, market knowledge and a successful agreement is usually only made if there is a benefit for both businesses to profit from it (winwin situation).

As our Customer Operations Specialist, your mission is to help us convert recently joined customers into highly successful market participants by ensuring they take all the necessary steps to successfully negotiate with companies they were matched with by the platform and by acting as an xChange Market Mediator

Your goal is help two members in each deal to come to an agreement and to drive product adoption.

You will teach our customers to be responsive, show them features that solve their doubts and share market insights that help them make realistic offers.

Requirements:

Your responsibilities in a nutshell

Act as Market Mediator and Negotiator between our customers, pushing for deals that are beneficial for both parties
Manage all daily negotiation followup tasks, report back with relevant insights and metrics on our customers to take our Customer Service to the next level
Get your assigned customers their first deals so they see the value and grow their share of wallet, making them as successful as possible
Find the right solutions for our customers, making the effort to understand their needs and business and connecting all the dots to understand which tools and actions you can take to help them
Answer any questions our customers have that might prevent the negotiation from being successful and help them reach their full potential on xChange independently as power users
Work closely with other teams to ensure an outstanding customer experience and to drive product adoption
Seek constant deep knowledge on our sector and availability, prices, and terms of our platform, becoming a true xChange expert

What we're looking for

You have more than 2 years of mediation and negotiation experience and a proven track record of bringing companies together, pushing for deals in a digital marketplace environment
You are proactive, independent, organized, and can maintain a positive and professional relationship with all clients around the globe
You thrive on creativity and freedom to continuously improve our platform and our approach to make our customers successful
You are a confident and convincing communicator and listener, especially on the phone and chat, with excellent English communication skills; additional languages are a great plus
You are passionate about improving and driving the marketplace and our customers to success let's scale up together
You are highenergy with a cando attitude and inspire and motivate the customers to be active on the platform, adopting the whole range of xChange products
Experience in the shipping or logistics industry and a container operational background would be super nice to have

What we have to offer

Ownership from day one & direct impact on the success of our company
A dynamic and international team with 60+ nationalities across our growing 300+ team members & extremely flat hierarchies
A highly scalable product with a proven productmarket fit ready to change the industry & do something good
A great working atmosphere with an openminded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can't wait for you to join
A fastpaced work environment and complex intellectual challenges from day
Great location brand new office in the heart of Hamburg, enjoy the view of the iconic Elbphilharmonie concert hall from our rooftop terrace
It goes without saying: Flexible homeoffice rules, regular team events (also online), and of course, a wide variety of fruits, snacks and drinks in the Hamburgoffice
A competitive equity package, all employees become shareholders in xChange
Subsidised HVV Profi ticket to travel fre