Head of CRM - Aachen, Deutschland - Apotheke DocMorris
Beschreibung
Tasks
- Leading a team of 4 engagement marketeers responsible for defining and landing our Customer Engagement strategy
- Have ownership of existing customer revenue and customer retention
- Drive online sales by improving buying experience, average order value and buying frequency
- Dive deep into customer needs to understand and overcome blockers of higher engagement
- Initiate cross functional projects to improve customer experience and retention
- Enhance marketing technology to drive automation and effectivity of customer communication
Strengths
- You are an inspiring team leader thriving to deliver results
- You have 5+ years industry experience in CRM or Online Sales
- You think and design Marketing backwards from customer needs
- You love to create compelling customer experiences
- You base your decisions on data and analyses
- You are able to dive deep into processes and data to create new solutions
- You love to work in a team
- German & English language skills would be appreciated
Salary & Benefits
- Fair salary for permanent and temporary employees as well as appropriate compensation for internships
- Collective agreement with dynamic salary development
- Attractive company pension scheme with 2/3 employer contribution
- Disability insurance to cover you until you retire
- Reimbursement of travel costs for the daily commute (up to 45 km each way)
- Reduced health insurance contributions through collective agreements
- Legal entitlement to up to 5 weeks paternity leave
- Financial support in the event of a necessary relocation
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