Desktop Support - Munich, Deutschland - Sharp Brains Ltd
Beschreibung
Deskside Support Technician - Role and Responsibilities
- Hardware support and troubleshooting
- Troubleshooting hardware issues
- Replacing desktop/laptop hardware
- Installation of peripheral devices
- Microsoft Office proficiency
- Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
- Visio, Project (support)
- Able to create documentation and contribute to KB articles
- O365 support
- Basic network troubleshooting
- Experience working with basic network hardware (switches)
- Troubleshooting connectivity issues
- Thorough understanding of wireless/wired networks
- Customer service skills
- Comfortable working with people in a professional setting
- Able to provide a calming demeanor with the customer to reach a positive conclusion
Work Location:
In person
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