Technical Delivery Lead - Duesseldorf, Deutschland - Vodafone

Beschreibung

• Function: Channels, Digital & IT
• Band: G Department: Technology
• Reports to: Principal Manager AI Platform
• Location: UK/Germany

At Vodafone we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers.

We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance.

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country's most crucial organisations.

• From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future then we need you to help us achieve that goal
• We're focused on building the best network, providing a knockout digital experience and giving back the very best to our customers. What links us all together is that we are all customer obsessed, innovation hungry and ambitious Are you?

• We're changing how we work to be ready of the future.
• Digital is changing our world faster than ever before, and our customers expect and deserve a great experience every time they deal with us online, in a store, speaking or messaging to us.
• Which is why we are adopting agile ways of working to become a truly customer centric Digital Telco company.
• The Digital products portfolio represents different customer facing digital channels such as Alexa, Google Assistant as well as social messaging and chat interfaces to allow our customers to selfservice everything around their products and services. The heart of this represents the Vodafone global TOBi platform, which is an AIpowered chatbot platform which integrates with several channels to serve a consistent customer experience. The aim is to delight our customers with a "wow" effect by making the experience as smooth and intelligent as possible. The platform includes all aspects of an AIpowered system such as Intent Recognition, Dialogue Management, as well as SpeechtoText and TexttoSpeech services.
• The role owner will be responsible for driving the adoption of the platform within the Vodafone markets, helping them shape out and execute their local TOBi platform leveraging the GTP tools and latest AI technologies. This requires a highlevel technical understanding of the local and global platforms, 3rd party cognitive services, and a solid understanding of API integration and Microservice architectures. The role owner will be measured against the successful implementation and rollout into the Vodafone footprint.
• The role includes the ability to understand the latest technology trends and convert those into assets. A strong international background is required as the role includes working with international teams as well as the Vodafone footprint across different markets.
• The role owner will be part of an agile squad and responsible to deliver the solutions to our markets.
• The role owner will work closely with the Service Lifecycle Manager to ensure the project deliveries are handed over to support after launch. The role owner brings a track record in delivering services/apps to different markets/organizations.

• Delivery drive rollout of Conversational AI services across the Vodafone footprint and enable markets to create local Digital Assistants that will support Vodafone customers
• Technical Project Management ability to coordinate suppliers, engage with peers and other stakeholders to ensure the timely delivery of functionality and quality in projects.
• Service Improvement & Demand ability to translate business demands into technical requirements
• Integration ability to understand and guide the integration of local components into global architecture.

• Proven experience and recognized knowledge of integrating platforms and services
• Expertise in Agile software development environment and methods
• Strong timemanagement skills and being comfortable working under pressure
• Selfmotivated individual with excellent organisational, presentation and analytical skills
• Good understanding of neural speech services and technologies
• Experience on Azure or AWS

• Higher education degree in IT/Engineering or related field
• Experience in agile methodologies, such as Scr