Technical Support Specialist, Spanish - Berlin, Deutschland - NinjaOne, LLC

NinjaOne, LLC

Geprüftes Unternehmen

Berlin, Deutschland

vor 6 Tagen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About the Role

Location- Berlin, Germany

What You'll be Doing

Must be able to work a set schedule with rotating oncall duties (1 weekend every ~2 months with limited hours/scope)
Take initiative and provide prompt, accurate followup to tickets and support calls.
Ability to flourish under limited supervision
Must be fluent in Windows troubleshooting
Fluency in Mac troubleshooting a plus
Experience with Linux troubleshooting desired
Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).
Other duties as needed

About You

Spanish and English at C1/C2 Level
Excellent oral and verbal communication skills are a must
A Bachelor's degree in Computer Science and/or equivalent work experience.
At least 2 years prior experience in a customer service/supportrelated position.
Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus.
Previous experience with Zendesk is a plus
Able to exercise good judgment of priority based on customer impact.
Adaptable to new technologies and processes.
Strong interpersonal skills so as to be able to work in a teamoriented environment.
Understanding of any virtualization platform, basic networking.
Previous experience with RMM software is helpful, but not required.
A good sense of humor
You enjoy the technical support environment.
You enjoy taking ownership and watching your efforts make a difference
French / Italian / Dutch / German is a plus

About Us

What You'll Love
Our flexible working hours with home office options enable you to successfully balance your personal life and your job

Grow personally and together with one of the fastest-growing companies globally

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with an amazing international workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).