Application Specialist - Hamburg, Deutschland - Oracle

Oracle

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Application Specialist - SPMS-230001RP

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications
Preferred Qualifications - External

To strengthen our Support Department at Oracle Hospitality Cruise we are looking to fill a position as
SPMS (Shipboard Property Management System) Application Specialist based in our Hamburg office in Germany.

As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world.

As a member of the Oracle Hospitality Cruise Support Organization, your two main focus areas will be the
implementation of Oracle Shipboard Property Management System products locally or on board Cruise and River ships including their shore side HQ locations and providing support to existing customer base as well as
post-implementation support while serving as an advocate for customer needs.

Support is a 24/7 operation, with rotating weekends.

Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc.

In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS and SMART Systems on-board cruise vessels operating worldwide.

Responsibilities

Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations
May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget
Effectively communicates with customers both shoreside and shipboard
Will be the technical interface to customers regarding problem resolution, recommended maintenance and use of Oracle products
Has an understanding of all Oracle products in the competency area and indepth knowledge of several products and/or platforms
Routinely act independently while researching and developing solutions to customer issues
This involves resolving postsales nontechnical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products
As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues
After "golive", provide technical support to the customer
Ability to communicate effectively and build rapport with team members and clients
25% of international travel is required

Requirements:

Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience)

Experience within Property Management systems (as end-user or administrator) is an advantage

2+ years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board cruise operations especially in the area of accounting, first purser, chief purser or IT officer

Database analysis, administration and troubleshooting as well as experience with creating SQL scripts and queries is an advantage

Fluent English, spoken and written, is a must

Strong written and verbal communication skills with experience communicating at all levels of client organizations

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.

You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services.

As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.

You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided i