Product Support Specialist - Berlin, Deutschland - Omio

Omio

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description

About Omio
Omio is pursuing a vision of delivering the world's travel inventory to enable journeys to and from anywhere.

As the largest source of travel inventory globally we work with 1000+ suppliers operating in 37 countries in Europe and North America.

We are the destination of choice for 700m+ users annually across our two brands:
Rome2Rio for global discovery, and Omio for ticketing and journeys. We are growing fast as we launch new geographies, new verticals and new products. We have offices in Berlin, Prague, London and Melbourne.

We are a team of more than 300 passionate employees who share the same vision: to create a single experience that helps send travellers almost anywhere in Europe, the U.S.

and Canada.

We are now expanding to Latin America, a huge ground transportation market with high potential, in which our Regional VP will lead our strategy establishing local teams and accelerating growth through acquisitions.

Job Description:

Role within a service desk team that acts as a single point of contact for providers, B2B partners and related internal and external stakeholders on product related incidents and/or escalations.

The duty of a service desk is to make sure that business partners receive the right help in a well-timed manner, taking care of both incidents and service requests.

Main tasks and responsibilities:

Ensure timely responses to requests from providers, B2B partners and others
Perform first level investigation/analysis/triage, before escalating to the relevant team.
Monitoring Provider's Integration Performance
Ensure quality services are performed to the agreed SLA's
Advise users on appropriate actions, sometimes tutoring of a user might be required
Identifying and analyzing integration issues through logs and communication files (such as XML, JSON) in order to describe, classify and report them to internal teams or external providers
Following up on issues reported, discussing solutions, providing additional details and ensuring fixing thereof and continuously communicating updates to the reporter.
Providing and maintaining reports and supporting internal teams on frequent questions and tasks
Updating documentation and related tasks to ensure maintenance of knowledge bases

Qualifications:

2+ years working in product or B2B service desk support
Problemsolver, curious, eager to learn, team player
Good communication skills to understand and describe problems, discuss solutions and solve problems
Customer service management, user focus
Ownership and initiative
Attention to details

Additional Information

Our Benefits

Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride
A competitive and attractive compensation package
A diverse team of more than 45 nationalities

Hiring process and background checks
**Diversity makes us stronger