Customer Service Representative - Leipzig, Deutschland - Ransom & Randolph GmbH

Beschreibung

At R&R, Investing with Innovation is more than just a slogan, it's a way of life.

Dedicated to advancing the investment casting industry, we take pride in providing foundries, dental labs, and jewelers with extensive process knowledge, exceptional technical expertise and innovative product technology.

By coupling our revolutionary product developments with our experienced staff, manufacturing and warehousing facilities, we successfully help you become a casting industry leader.

R&R believes in promoting value through a solutions-based approach.

Ransom & Randolph is seeking a Customer Service Representative for our EU office.

Direct responsibilities are processing orders, coordinating shipments and communicating details to appropriate shipping locations; addressing customer needs and complaints; providing customer satisfaction and ensuring retention of existing customers.

The individual will work in the office close to Leipzig and interface daily with the company headquarters in Maumee, Ohio, USA.

• This position will work directly with customers and suppliers on the Continent and in the UK
• Direct responsibilities are processing orders, coordinating shipments and communicating details to appropriate shipping locations
• Address customer needs and complaints
• Provide customer satisfaction and ensuring retention of existing customers
• Answer the phone/return calls in a timely manner
• Attends to customer complaints/ returns/ freight issues
• Office management assistant or bachelor in economics with experience in Customer Service
• Ability to communicate in English as well as German. Other languages a plus.
• Excellent communication skills; verbal and written
• Ability to manage multiple deadlines with a high level of accuracy.
• Computer capability including Microsoft Outlook, Word and Excel.
• Positive attitude and high level of accountability, personal drive and integrity.
• Experience with arranging shipments and bills of lading a plus.
• Ability to pass a background check