- Test UX/CX flows for promotional campaigns developed by marketing teams to ensure a frictionless customer experience
- Troubleshoot promotional issues as the firstline of support (triage) and serve as a liaison between customer service and related stakeholder teams, ensuring effective communication and problem resolution throughout the process
- Collaborate with marketing, business, and technical teams to collect requirements and then turn them into concrete test cases with corresponding documentation
- Create indepth bug tickets and change requests for our development teams in Newark and India, as well as local marketing colleagues to make fixes based on issues found during QA
- Report issues and bugs in a detailed and timely manner, working closely with various international development teams and local stakeholders to ensure swift resolution
- Validate the functionality of new feature sand product launches, working closely with our local Program Management team
- Work alongside other marketing operations team members to test customer experiences that start with or include email and push notifications as traffic drivers
- Experience working in Jira or similar project/workflow management software
- Bachelor's degree in Business, Marketing or a related field of study
- Experience with Tableau or other data visualization and reporting tools
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Project Development Specialist - Deutschland - Amazon
Beschreibung
It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.
We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.
The Audible Marketing Operations team (MOPS) is a centralized global team responsible for executing CRM and promotional campaigns.
The Audible Marketing Operations team is looking for a Specialist, Promotions QA to assist the Global Promotions Team manage the end-to-end QA for promotions to ensure each eligible customer has a good experience.
Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).
Experience working directly with business stakeholders and technology teams on requirements gathering
