- Provide support as needed for the setup or modification of interfaces between the applicant tracking systems of our clients and the Appcast platform for the transmission of job postings and applications.
- Maintain regular communication with our developers and collaborate with our account managers and clients.
- Error Reporting, Management, and Escalation: Monitor errors using a dashboard and determine the most appropriate actions to resolve them, involving various stakeholders both.
- Initiate appropriate measures upon error notification.
- Analyze performance data and report on changes and anomalies across key performance indicators (KPIs).
- Bachelor's degree in Computer Science, Information Technology, or related field preferred, but not mandatory.
- Some experience or internship in technical support, interface management, or related fields is desirable.
- Good communication skills, with the willingness to learn and collaborate effectively with developers, account managers, and clients.
- Basic understanding of error monitoring and management concepts, with the eagerness to learn and develop these skills.
- Demonstrated analytical abilities and a willingness to learn how to analyze performance data and generate reports.
- Familiarity with basic technical concepts and terminology related to applicant tracking systems and data transmission platforms.
- Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.
- Problem-solving aptitude and a proactive approach to learning and problem-solving.
- Attention to detail and a commitment to producing accurate work.
- Enthusiasm for learning and growing within the role, with a willingness to take on new challenges and responsibilities.
- Your start at The Stepstone Group: We want you to feel comfortable right from the get-go and you can begin networking immediately. That's why we always start with an onboarding event lasting several days, during which you get to know your new colleagues, our products and our culture. After that, the onboarding continues in your department - with several weeks of individual training.
- Your further development: We are growing - and of course we want you to grow with us. We will support you with targeted training that will help you develop both personally and professionally.
- Big player with start-up flair: Even though we've grown quite a bit, we haven't lost our laidback attitude from the early days. In concrete terms, this means that we are on a first-name basis, we have short communication channels, flat hierarchies and super helpful colleagues.
- Social Days: Talk is silver, action is golden - which is exactly why all our employees have 2 Social Days a year. These can be used flexibly for social and sustainable commitment. And the best thing about it: you don't have to take any holidays.
- Holidays: While we're on the subject of holidays ... We offer 30 days of paid leave per year plus one customary day. And we always have Christmas and New Year's Eve off.
- Four-legged friends welcome Would you like to bring your dog? With pleasure. Every day is "bring-your-dog-to-work-day"
- Our location? At the Medienhafen For you that means we're easy to reach - whether by car, train or bike. By the way: We sponsor 50% of your parking space or job ticket.
- Job-bike: And we also have good news for all cyclists: with our Job-bike offer, we support you in getting to the office quickly and sustainably.
- Mobile Office: This is also possible with us As a general rule, we offer two days of remote working per week. Feel free to ask directly during the interview to find out what the policy is for your role.
- Are you into fitness? Great Whether it's in our own fitness studio, playing beach volleyball or running, you can keep fit with our wide range of sporting activities.
- Fancy a coffee? Then take a look at our in-house baristas. Whether Caramello, Cortado or Flat White lactose-free - everything is brewed fresh and free of charge. Speaking of fresh, of course, we also serve fresh fruit every day.
- Our in-house post office: Standing in line isn't your thing? Then simply have your parcels delivered to the office.
- Even more benefits: Christmas party, summer party, team events, incentives, subsidization on our company pension scheme and great offers at wholesale rates (e.g. for mobile phone contracts, Sixt and hotel bookings with HRS) - our list is long. There's bound to be something for you too
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Technical Implementation Consultant - Düsseldorf, Deutschland - The Stepstone Group
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