Customer Service Representative - Stuttgart, Deutschland - AnyDesk

AnyDesk

Geprüftes Unternehmen

Stuttgart, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions.

Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology
What we are looking for

To support us on our mission, we are looking for a talented and highly ambitious Customer Service Representative to join our team.

As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction.

You will handle a variety of inquiries, concerns, and requests, demonstrating excellent communication skills and a strong commitment to delivering exceptional service.

This role requires a detail-oriented individual who can efficiently resolve customer issues while maintaining a positive and professional attitude.

Investigate and resolve customer inquiries, concerns, and complaints, ensuring a timely and satisfactory resolution and maintaining a high level of customer satisfaction.
Develop and maintain a comprehensive understanding of our products or services, including their features, benefits, and usage guidelines, to effectively address customer questions and provide accurate information.
Accurately document customer interactions, inquiries, and complaints in the designated CRM system, ensuring thorough and detailed records for future reference.
Proactively gather customer feedback and insights, identify trends, and communicate suggestions for improvement to the appropriate teams within the organization.

What you bring to the table

Basic Qualifications:

- through, can-do attitude, and exceptional communication skills both written and verbal

First work experience in a customer contactcentred area
Fluency in English and German is mandatory

Preferred Skills and Experience:

Proficiency in using computer systems, CRM software, and other customer service tools.
Ability to quickly learn and navigate new software and technology platforms.
Flexibility and adaptability to evolving customer needs, changing priorities, and a fastpaced work environment.

What we offer

Centrally located office in Stuttgart
Flexible working hours and a hybrid working model
30 vacation days/year in a fulltime position
Free drinks and weekly team lunch
Personal and professional development potentialities and room for creative ideas
An international team

AnyDesk is an equal opportunities employer.

We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career.

That's exactly why we're looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

AnyDesk Software GmbH
Türlenstraße 2
70191 Stuttgart