User Success - Berlin-Kreuzberg, Deutschland - GLS eCom Lab GmbH

Beschreibung

About us
With Bettermile no more delivery is as usual. We transform last-mile logistics to boost productivity and create an exceptional delivery experience.

This is why we provide a geo-based and AI-powered SaaS product suite for dynamic, multi-constraint, many-stop address processing, routing, and navigation.

We're setting a new standard for the last mile. And raising the bar for the delivery industry. All thanks to our seasoned, international team of tech enthusiasts and logistics experts and a truly dynamic product suite.


What is working at Bettermile like?

• We mean it when we say "cutting edge" and a high level of creational freedom in our everyday work
• You will be surrounded by likeminded people who are keen to be part of successful solutions
• Our team consists of driven, skilled, and highly motivated people
• We have a very supportive and appreciative working environment with a lot of autonomy and a flat hierarchy
• We are working in a modern petfriendly Better Space in the heart of Berlin-Kreuzberg
• We are a "Hybridfirst" company we offer a hybrid work environment (12 days in the office)
• You will have a choice over your preferred devices, professional growth possibilities, outstanding flexibility we are proud of and of course the best colleagues in the world

You will be taking care of

• Providing support to our project management team by communicating with customers via training, training courses, power point presentation, etc.
• Turning constructive criticism into valuable feedback in the product management area to optimize our products.
• Understanding and analyzing data from our customers, as well as internal processes.
• Helping develop innovative projects in logistics and you are part of mobile device management
• Being the contact person for support requests and collect valuable feedback from our users

You check these boxes

• You have strong analytical skills, as well as a high degree of reliability and initiative
• You are a team player with strong communication skills and an organizational talent with a quick grasp
• You are interested in digital innovations and generally technical topics
• You are preferably a registered student (d/f/m) e.g. in the field of business administration, economics, information management, or logistics. More important to us than the right course of study is that you are motivated

It is awesome if you also have

• Proficient knowledge in German (ideally)
• Experience in Customer Support and Ticketing Systems like Jira or Trello

Take your chance
Take your chance and step to the forefront of changing a rapidly growing industry with your contribution. You will take responsibility quickly, however, supported by mentors at all times. We provide an open corporate culture based on sharing and learning, equal footing collaboration, and short decision-making.


Job Types:
Part-time, Internship

Contract length: 6 months

Part-time hours: 20-25 per week


Salary:
From 11.00€ per hour


Bewerbungsfrage(n):

• Auf welchem Sprachniveau befinden sich deine Deutschkenntnisse? (A1-C2)
• Auf welchem Sprachniveau befinden sich deine Englischkenntnisse? (A1-C2)

Work Location:
Hybrid remote in 10999 Berlin-Kreuzberg