CRM & Customer Operations Specialist (M/w/d) - Hamburg, Deutschland - Amplifon Group

Amplifon Group

Geprüftes Unternehmen

Hamburg, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Wer sind wir / Who we are ?Amplifon, the world leader in hearing solutions, has more than 18600 employees who work to improve the quality of life of their patients by providing them with solutions adapted to their needs. We are a company in constant transformation, proud to help our employees evolve in a challenging context while having at heart their personal development With more than 9200 shops (600 in Germany) & double-digit annual growth, our Marketing teams plays a key role in the smooth running of our organization.
In Germany,

Amplifon has the main office in Hamburg and operates with 2.000 dedicated professionals that empower people to discover all the emotions of sound.
We are looking for you to join our Marketing team in

full or part time at the Head Office in Hamburg as

CRM & Customer Operations Specialist (m/w/d) (m/w/d)Specialist (M/F/d)

Your tasks:
The

CRM & Customer Operations Specialist, reporting to CRM & Customer Operations Manager, will support the Country CRM organization within the marketing department and work day-by-day with our 560 shops to achieve the challenging targets of the organization, creating a state-of-the-art relationship with our customers.

His/Her main areas of accountabilities will be:

Design and Deliver personalized CRM marketing campaign including:
Communication and offer personalizion definition
Best contact channel and contact frequency
Campaign template design and sharing with configuration outsourcer
Script and channel task (call center forecasting contact plan, successful KPI for remuneration)
Overall DB coverage and contact ROI maximization
Coordination of External partners (e.g. Creative agency, campaign configuration outsourcer.)
Ensure all marketing campaigns are delivered on time and within budget
Collaborate with CRM Analyst to monitor campaigns performance

Your profile:

University degree required (B&A, marketing, communication, management engineering)
Experience (at least 3/4 years) in dynamic and customer oriented environments
Knowledge of marketing and CRM best practices, processes and tools in highly customer oriented organizations
Experience working with data and analytics
Attitude for band KPI monitoring
Ability to work in cross functional and international teams
Ability to implement CRM best practices
Ability to develop marketing strategies based on customer insight that drives business results
Strong work ethic and ability to work with cross functional teams
Excellent verbal (and written) communication skills are essential
Internal and external stakeholder management
The hearing health landscape is changing rapidly, experience with change management is desired
Knowledge of Adobe Marketing Cloud is a plus
Fluent in German and English

What we'll offer:

A position in an international company with flat hierarchies and German as main communication language
A performanceenhancing and dynamic corporate culture in which personal contribution is most important
A working atmosphere that allows you to shape our growing company and to take over responsibility from day one
Collaboration in a dynamic and highly motivated team as well as close cooperation with our international colleagues
Individual career planning, customized trainings, a comprehensive onboarding program, a versatile elearning program as well as interesting development opportunities (national and international)
An attractive compensation package and additional benefits including company pension plans and childcare as well as an unlimited employment contract
30 days of vacation, flexible working hours and smart home office arrangements

**Voll
- oder Teilzeit** in der Zentrale in Hamburg als

CRM & Customer Operations Specialist

Deine Aufgaben:

Du analysierst das aktuelle Konzept, um Best Practices für das Kundenmanagement in den über 550 Shops zu identifizieren und den Kundenstamm anzusprechen
Du stellst die Identifikation und Ausschöpfung von CRM-Potenzialen für unsere Kundensegmente sicher
Du erstellst, optimierst und erweiterst CRM-Kampagnen in den verschiedenen Marketingkanälen
Du bist verantwortlich für die regelmäßige Analyse der CRM-Aktivitäten und für das Reporting der CRM-KPIs
Du bist verantwortlich für das Projektbudget und die effiziente Mittelverwendung
Du nimmst an nationalen und/oder internationalen Projekten und Workshops teil
Du arbeitest eng mit dem Sales Team sowie dem globalen Team in Italien und den internationalen Counterparts aus unseren Landesgesellschaften zusammen, um die erfolgreiche Umsetzung von CRM-Maßnahmen sicherzustellen

Dein Profil:

Du weist erste Berufserfahrung in einer ähnlichen Funktion im Bereich Marketing, (analytisches) CRM oder Marketing Performance auf
Du hast ein erfolgreich abgeschlossenes Hochschulstudium im Bereich der Betriebswirtschaften, Marketing oder einem vergleichbaren Studiengang
Du hast Kenntnisse v