Customer Service Representative - Berlin-Kreuzberg, Deutschland - BSI Merch GmbH

Beschreibung

BSI Merch is looking for a patient and well-organised Customer Service Representative who can bring their positive energy to the exciting new team we are building at our rapidly expanding EU operation in Berlin.

• Responding to customer queries in a professional and timely manner
• Liaising with the head of customer services and team to effectively communicate information from thirdparty producers, suppliers and account managers
• Responding to customer queries via a live chat online feature
• Reaching out to company clients regarding any outstanding orders and items
• Engaging with customers via the company's official social media accounts

• Strong written and verbal communication skills in English and German, other languages like Polish are an advantage too
• A professional and polite tone
• Proficiency in Gorgias, Shopify and Microsoft Office is preferable but not essential as training is provided
• Strong time management skills
• A proactive approach to working
• Confidence in asking questions or for help if unsure
• A positive attitude when it comes to approaching problemsolving

• Montag bis Freitag

• Deutsch (Wünschenswert)
• Englisch (Wünschenswert)