Customer Support Specialist - Duesseldorf, Deutschland - Guided Solutions

Guided Solutions

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Our client is a growing, innovation-driven medical technology company that is a leader in providing medical devices to save lives.

With customers in more than 140 countries and a wide range of products, the company has built a strong name for itself in the market.

Hospitals, emergency services and other facilities rely on our high-quality products and exceptional customer service.

To strengthen the team, we are looking for an additional
Customer Support Specialist in Cologne, Germany to join the current team of 8.

The role

You will be primarily responsible for receiving customer orders and entering them into the Oracle system. You will also process all customerrelated inquiries such as shipping requests, complaints, etc.
Your task includes presales, customer service and aftersales.

Key responsibilities:

Data management of customer data in Oracle.
Supporting customer requests and finding solutions that are beneficial to the company and the customer.
Review of incoming customer orders e.g. price accuracy, and completeness of information.
Supporting the finance department with the monthly dunning run.
Escalation of problems/incidents to Customer Service Management.

To be considered for the role, you must closely match the following job profile:

Completed commercial Education or University degree
2+ years of experience in internal sales support, preferably in the medical device industry
Handson mentality
Fluent in spoken and written German
Good English skills to take part in international conversations
PC skills: good MS Office knowledge, good knowledge of Oracle/SAPbased databases

The offer:

An open and pleasant working environment where employees can exchange ideas and work on solutions.
Home office once a week.
30 days annual vacation.
Comprehensive familiarization with the area of ??responsibility as well as various further education and training opportunities.