Vendor Operations Performance Specialist - Berlin, Deutschland - Delivery Hero
Beschreibung
Want to be a Hero? Join one of the leading global online food ordering and delivery marketplacesDelivery Hero is looking for a
Specialist, Vendor Operations Performance (f/m/d) to join the European regional logistics team.
Delivery Hero Europe consists of 8 different country organisations and is led by a regional leadership team out of Berlin.
Delivery Hero's businesses in Europe are growing rapidly and occupy leading positions.Your mission:
- You will execute on regional (functional) initiatives to strengthen the vendor operations performance (fail rate, delays, offline time etc.) for our delivery operations across Europe
- You monitor and analyse the vendor operations performance in Europe and proactively highlight areas for improvement
- You provide senior management with regular performance reports, insights and presentations
- You work closely with the logistics and commercial teams in our European markets as well as the global DH logistics teams
- You work across the local teams to continuously improve current processes, product setups and ways of working to enhance the delivery operations
- You coordinate and manage the rollout of new products and features aiming at improving the service quality as well as efficiency
- You love working with logistics products, will become a power user of and evangelist for the DH logistics stack
- Based on feedback from the country operations and your experience, you provide input to the global logistics product team on improving the logistics stack
- You are able to develop good working relationships with key stakeholders, influence, and attain the requisite buyin in a structured way
- You work on crossfunctional projects and engage with multiple business units
Your heroic skills:
- You gained at least 12 years of professional experience in high growth startups, tech companies, management consultancy other dynamic role
- You earned a university degree in STEM or economics
- You possess a handson mentality and logical thinking skills
- You are a high performer capable of creating impact through data driven decisions
- You have a solid understanding and experience of SQL and data visualisation (e.g. Tableau or Data Studio)
- You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fastpaced environment
- You are highly curious and happy to question the status quo
- You possess excellent English communication skills, both written and spoken
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