Performance Specialist - Berlin, Deutschland - Delivery Hero

Delivery Hero
Delivery Hero
Geprüftes Unternehmen
Berlin, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Performance Specialist
  • Service Operations

Service Operations plays a pivotal role within foodora and Yemeksepeti, which are part of Delivery Hero, a global leader in online food ordering and delivery services.

Service Operations in EU and Turkey consists of three hubs in which multiple countries are delivering world-class services to our customers, vendors and riders


Responsibilities:


  • Build and maintain strong relationships and crossfunctional collaboration with other teams within foodora, Yemeksepeti and Delivery Hero to ensure alignment and maximize synergies across the organization
  • Define and execute the operations strategy for contact center in Europe, with a focus on driving KPIs, improving efficiency, and enhancing customer experience
  • Continuously observe and evaluate Key Performance Indicators (KPIs), creating actionable plans to ensure alignment with organizational objectives and targets.
  • Incubate & lead special projects across the service operations, which may include new lines of business, product launches, process improvements, and technology implementations.
  • Collect Product / features needs and define the prioritization with Delivery hero Product teams.
  • Provide regular updates to Europe senior leadership on the performance of the business, key initiatives, and progress towards strategic goals.

Requirements:


  • Bachelor's or Master's degree in Business
  • Administration, Engineering, or related field.
  • At least 23 years of experience in a performance management or operations role within the contact center or technology industries, with a proven track record of driving results
  • Strong analytical skills & Excellent project management skills, with the ability to lead and execute complex projects across multiple stakeholders.
  • Strong leadership skills with experience in managing and developing highperforming teams.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
  • Ability to work in a fastpaced and dynamic environment, with a strong sense of urgency and attention to detail.


If you are a results-driven, strategic thinker with a passion for driving growth and innovation, and thrive in a fast-paced, entrepreneurial environment, we would love to hear from you.

Join our service operations team and help us shape the future of on-demand delivery in Europe.

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- locations
Berlin Offices
time type

  • Full time
- posted on

  • Posted Today
- job requisition id

  • JR0046149


  • Performance Specialist
  • Service Operations

Service Operations plays a pivotal role within foodora and Yemeksepeti, which are part of Delivery Hero, a global leader in online food ordering and delivery services.

Service Operations in EU and Turkey consists of three hubs in which multiple countries are delivering world-class services to our customers, vendors and riders

Responsibilities:

  • Build and maintain strong relationships and crossfunctional collaboration with other teams within foodora, Yemeksepeti and Delivery Hero to ensure alignment and maximize synergies across the organization
  • Define and execute the operations strategy for contact center in Europe, with a focus on driving KPIs, improving efficiency, and enhancing customer experience
  • Continuously observe and evaluate Key Performance Indicators (KPIs), creating actionable plans to ensure alignment with organizational objectives and targets.
  • Incubate & lead special projects across the service operations, which may include new lines of business, product launches, process improvements, and technology implementations.
  • Collect Product / features needs and define the prioritization with Delivery hero Product teams.
  • Provide regular updates to Europe senior leadership on the performance of the business, key initiatives, and progress towards strategic goals.

Requirements:

  • Bachelor's or Master's degree in Business
  • Administration, Engineering, or related field.
  • At least 23 years of experience in a performance management or operations role within the contact center or technology industries, with a proven track record of driving results
  • Strong analytical skills & Excellent project management skills, with the ability to lead and execute complex projects across multiple stakeholders.
  • Strong leadership skills with experience in managing and developing highperforming teams.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
  • Ability to work in a fastpaced and dynamic environment, with a strong sense of urgency and attention to detail.
If you are a results-driven, strategic thinker with a passion for driving growth and innovation, and thrive in a fast-paced, entrepreneurial environment, we would
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