Team Lead Client Success - Berlin, Deutschland - Scalable GmbH

Scalable GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description
Scalable Capital is a leading digital investment platform in Europe.
Since our foundation in 2014, we pursue the mission to empower everyone to become an investor.

With the Scalable Broker, and our digital wealth management service Scalable Wealth as well as our solutions for B2B partners we offer easy and cost efficient investing for everyone.

Today, Scalable Capital is a FinTech unicorn - we have more than 600,000 customers and more than 17 billion Euros on our platform.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business.

Your main responsibility will be:

Track team KPIs, set clear goals, and monitor progress using a datadriven approach
Cultivate the team's culture and exemplify our values by serving as a role model
Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
Support the launch of new products and features. Actively contribute to your team's communication strategy
Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements

Qualifications

You have at least 2 years of professional experience in a leadership position within customer service/client success and are familiar with the industry's KPIs
A Bachelor's or Master's degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
You possess a customercentric mindset and are committed to delivering exceptional service
You are empathetic, enjoy working with people, and have a passion for knowledge sharing
You are a continuous learner with a desire for selfdevelopment
You can effectively communicate the company's overarching vision and objectives
Fluency in English is required. German language skills are a great advantage

Additional Information

Be part of one of the fastestgrowing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and evergrowing team that loves creating the best products for our clients
Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our inhouse knowledge sharing sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes

- (International) relocation support

Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker