Medewerker Klantenservice - Berlin, Deutschland - LinkedIn Posting

LinkedIn Posting

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether.

We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Berlin and Madrid, Team Taxfix is a compassionate group of solution-finders. We speak our minds openly, and with 500+ professionals from 60+ different nationalities, we're rich in ideas and voices.

In five years, we've raised over 300 million euros in funding and helped people reclaim more than one billion euros.

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Your challenge:

You are the first point of contact for users and plays a fundamental role to create a unique customer experience by answering user questions on a wide range of topics, including the use of the app or support on technical issues.

Your contribution directly impacts the CSAT, the conversion rate, and the retention of our users.

We are looking for Customer Success Manager (f/m/d) to join our top-motivated Operations team, for a limited contract from 09th of January 2023 until 30th of June 2023.

Your responsibilities:

On top of that, you acquire great knowledge about our product (technical specs. and functionalities) and basic tax knowledge to support our users and create related content available for our users
You take part in the quality assurance process of our product and processes.
You contribute to the product development through pre testing sessions.
And you assist on other backoffice projects across the team.

Your profile:

You have 2+ years of professional experience providing outstanding customer support (B2C or B2B).
You have a customercentric mindset and a passion for excellent customer service.
You can manage competing priorities and in general independently be able to organise own work.
You are bringing a proactive attitude: you don't wait for someone else to solve a problem, but take matters into your own hands.
You speak Dutch at a fluent level and communicate confidently in English.
You are confident in navigating cloud tools (Google Drive).

Why Taxfix?:

A chance to do meaningful, peoplecentric work with an international team of passionate professionals.
Holistic wellbeing with free mental health coaching sessions, yoga, and a discounted membership to Urban Sports Club.
A monthly allowance to spend on home support services, including childcare, housekeeping, pet sitting, tutoring, and elderly care.
30 annual vacation days and flexible working hours.
Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected.
Plenty of opportunities to socialise as a team. In addition to internal tech meetups, our international team hosts regular gettogethers—virtually and in person when possible.
Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal taxrelated questions.
Have a fourlegged friend in your life? We're happy to have dogs join us in the office.

Excited? So are we.

Learn more about Team Taxfix on our blog and get a glimpse of our culture below:

At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences.

We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin.

To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV.

Let your experiences speak for themselves.