Enterprise Scheduling Coordinator - Waldbronn, Deutschland - Agilent Technologies Inc.

Agilent Technologies Inc.

Geprüftes Unternehmen

Waldbronn, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

As an ESC your primary responsibilities will be to work with the Agilent Enterprise Program Management team on a daily basis to ensure success of the assigned CrossLab programs, respond to customer requests and inquiries, support the onsite Agilent CrossLab team.

You will also be responsible to ensure that service requests are received in a timely manner and work with assigned customer, service vendors, and others as required, to meet the customer's service requirements for all service requests and projects.

As needed, you will also order parts, perform parts logistics, Service Request creation, and schedule Preventative Maintenance and/or installation services.

You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.

Principal Duties and Responsibilities:

Ownership of overall Support delivery for the assigned customer.
Facilitates the end to end customer service interactions with 3rd party service providers.
Development of customer relationships, often requiring tact, persuasion and negotiation skills.
Interfaces directly with External and Internal Customers of all levels.
Initiates escalation to Support Management of Customer issues.
Solves a broad range of problems varying in complexity, involving multidepartments.
Understand service management asset delivery needs; service levels and cost.
Manage 3rd party service delivery within customer's system and processes.
Report and track 3rd party delivery and costs. Recommend improvements for both delivery and costs that meet needs and requirements.

Qualifications:

Core Skills Requirements:

Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
Ability to lead sudden changes in priorities in a highly pressurized and demanding environment.
Consistent track record to problemsolve and multitask.
Strong planning, organizational and time management skills.
Ability to set customer expectations accurately and handle difficult customer situations optimally.
Proficiency in Microsoft Office
Ability to work independently will limited managerial input.
Knowledge of planning and administrative tools (SAP CRM) is preferable.
Excellent interpersonal skills verbal, written & listening.
Proficiency in German & English (verbal & written), German native speaker

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.