Administrative Assistant - Wesel, Deutschland - Enterpryze Consulting Ltd.

Enterpryze Consulting Ltd.

Geprüftes Unternehmen

Wesel, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

**Administrative Assistant

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Working Location:Wesel, Germany**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 1 years post-related experience. Or a secondary educational qualification with 3 years post-related experience

1+ year of recent experience in administrative work

Desirable Qualifications/Experience:

Prior working experience in Service, Programme and Project Management, with good knowledge in associated frameworks, tools and techniques
Prior experience of working in an international environment comprising both military and civilian elements
ITIL Foundation certification
PRINCE2 Foundation certification
Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE:

Collecting, collating, verifying and analysing data on Services and Service Management processes
Collaborating with Information and Knowledge Management (IKM) providing data / information accuracy
Ensuring service quality, delivering value to the Customer, and deliver operational efficiency
Timely processing, dispatching, assigning and correcting service requests or tickets within the ITSM toolset based on SSM guidance
Ensuring that material submitted has been properly formatted and coordinated (as per the Agency's official formatting guidelines), reviewed for consistency, completeness and clarity
Safely storing, submitting, disposing of sensitive material of various media formats
Maintaining the relevant reports to meet NIMSC DCIS reporting requirements based on relevant Service Level Agreements or Operational Level Agreements (SLA / OLA)
Provide comprehensive administrative support to the FSP Team:

ü Developing and implementing administration concepts and processes in support of FSP operation

ü Making arrangements for travel/in-Theatre assignments, including associated NATO Travel Authorization, reserving accommodation, submitting security clearances/visit requests, and related procedures

ü Chairing / leading meetings, workshops and conferences in accordance with Agency procedures. Being responsible for the administrative organizational aspects including requesting conference facilities/hotel accommodation, processing approvals/memos/invitations, organizing support to participants

ü Staffing straightforward memoranda, notes and cover letters to documents

ü This will include correcting language usage where necessary, copying and distributing as appropriate

ü Filing of correspondence and documents in accordance with the Agency's procedures and providing assistance in obtaining requested documents

ü Acting as a point of contact for supported team members and deal diplomatically and effectively with a wide variety of issues, including answering enquiries and incoming telephone calls, and assisting in the scheduling of the day to day business within / across the FSP

ü Maintaining electronic database/diaries for supported staff check correspondence between calendars/attendance lists, leave cards and travel duty

ü Developing and maintaining entries to the relevant information systems, including SharePoint sites, common mail boxes, related information stores and calendars, liaising with NIMSC IKM

ü Producing Power Point presentations as required

ü Assist staff in following all human-resources related procedures in accordance with NATO and Agency directives; this includes reporting as required

ü Support incoming / transitioning FSP staff in on-boarding or outprocessing

ü Liaise with local NSB and/or other ACO units for administrative procedures regarding the FSP