Customer Service Specialist - Montabaur, Deutschland - Klöckner Pentaplast

Klöckner Pentaplast

Geprüftes Unternehmen

Montabaur, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

The Company

United under one vision:

The Sustainable Protection of Everyday Needs, kp is a global market leader in rigid and flexible packaging and specialty film solutions.

The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative films and trays that protect medication and medical devices, keep products safe, help avoid food waste and preserve the integrity of countless durable products.

kp has earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings, putting kp in the top 3% of companies rated in the manufacturing of plastics products sector.

Founded in 1965, kp has 31 plants in 18 countries and employs over 5,700 people committed to serving customers worldwide in over 60 locations.

Job Summary:

You are the liaison between Klöckner Pentaplast (kp) and the Customer You coordinate all in-house contact with assigned customers, sales people and kp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.

Your Responsibilities:

Order entry and processing as well as deadline tracking in SAP.

Tracking of orders and invoicing in SAP.

Responds to customer and sales inquiries regarding order status.

Communicates with customers on estimated delivery dates.

Maintains updated shipping information for all customer orders in SAP

Processing of order changes together with the relevant departments.

Supports the entire supply chain together with the representatives and the operational interfaces at the locations.

Completes the country and region-specific formalities and documents

Records customer complaints in Salesforce for further processing in QA

Monitors customer-specific stock levels of products that are ordered on a recurring basis

Provides weekly stock reports as needed to customers who have stock agreements or practices in place to ensure FIFO

Monitoring and processing of overdue stocks

Exchange of rules with Sales about customers and projects

Assisting Sales with information on the status of prices

Support from the Shared Service Center in account management

Your Profile:

Completed commercial apprenticeship

Knowledge and experience in the field of customer service or customer contact centre

Very good spoken and written language skills (English), further language skills preferred

Country-specific knowledge of laws and customs formalities would be an advantage

SAP knowledge absolutely necessary

Sales force knowledge would be an advantage

Good MS Office knowledge

Communication and contact strength

Experience in customer contact, awareness of customer needs

Ability to work in a team, reliability, loyalty

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.

We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.