Service Support Representative - Dreieich, Deutschland - Epredia

Epredia
Epredia
Geprüftes Unternehmen
Dreieich, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

The Service Support Representative is part of a team that interacts with customers, (end-users, direct sales teams, direct Field Service engineers, distributors/channel partners, BioMed representatives or third-party service providers), to handle a variety of pre-sale and post-sale Service Support tasks that ensure daily service activities are exceeding customer expectations and requirements.


Responsibilities:
Fosters and grows positive customer relations; coordinates with various functions within the company to ensure customer satisfaction.

Partners with Service Market Development Reps to monitor competitive activity and trends within the territory; foster competitive solutions to meet assigned sales goals / quotas

Drives improvement through service offerings and untapped markets

Coordinates all aspects of the billing process to include; contracts, part usage, labor, travel, and pricing according to current market conditions

If required to and in alignment with L2 support, dispatch technical interventions to field service engineers and provide administrative support to the field service team

Data management responisibilites, and EMEA SMX data and process cleanup in alignment with regional findings and global requirements

Answer requests for tenders

Generate metrics/reports as requested


Qualifications/Skills:
Bachelor's degree in business related field

Must be fluent in German and Dutch (native or near native) with working English language

Experience with ERP systems (SAP, ServiceMax) strongly preferred
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