Expert Customer Experience - Ingolstadt, Deutschland - MediaMarktSaturn

MediaMarktSaturn

Geprüftes Unternehmen

Ingolstadt, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your Tasks:

Leading international customer research projects such as Web intercepts (from project ideation to study design and international rollout)
Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
Prioritization, assignment and execution of international CX projects
Managing external partners (e.g. market research agencies)
Customer data analysis, insight generation, definition of action items
Support the preparation and facilitation of Service Design Workshops and the Customer Journey creation

Your Profile:

Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
Experience in working with different stakeholders at the same time
Experience in working with JIRA
Good analytical skills / affinity for numbers
Ideally Tableau skills
Proactive approach to work
Team player (M/F/d)
Fluent in English

About Us:

Additional Benefits:

Job Infos:

Location:
Ingolstadt, München

MediaMarktSaturn Retail Group

Department:
HQ - Customer Care

Entrylevel:
Professional Level

Type of Employement:
Full Time

Working Hours: 37,5

Persona:
Job Requisition HQ Employee

Recruiter:
Lina Ebert

Recruiter:
Lina Ebert